Protection Case Management Associate

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• Its mission is to safeguard the rights and well-being of refugees, to ensure that everyone can exercise the right to seek asylum and find safe refuge in another state. UNHCR operates in over 130 countries, employing more than 18,000 staff members. The organization is dedicated to protecting the rights of refugees and displaced persons, providing them with assistance and solutions to rebuild their lives. UNHCR's work is guided by the principles of law" style="border-bottom: 1px dotted #007bff !important;">international law and humanitarian action, focusing on the protection of individuals and communities affected by conflict and persecution.

Job Overview:
The Protection Case Management Associate position is critical within the UNHCR framework, primarily located at the Multi-Country Office, Branch Office, or Field Office. The incumbent will be part of the Protection Section and may work under various units such as Registration, Refugee Status Determination (RSD), or Resettlement. The role involves supporting activities related to registration, refugee status determination, and resettlement, ensuring compliance with operational policies and the comprehensive protection strategy. The associate will conduct interviews, draft documents, and provide support to new caseworkers, all while adhering to UNHCR's core values of professionalism, integrity, and respect for diversity. This position requires a strong understanding of individual case processes and the ability to work in a fast-paced environment, managing multiple priorities while maintaining compliance with protection case processing standards.

Duties and Responsibilities:
The duties and responsibilities of the Protection Case Management Associate include assisting in the implementation of registration strategies for populations of concern, supervising registration team activities, conducting interviews and assessments in line with individual case-processing policies, providing counseling to asylum seekers and refugees, and supporting the timely identification and referral of individuals with specific needs. The associate will also assist in developing protection strategies, monitoring individual case processing trends, maintaining accurate records and statistics, and ensuring that the proGres database is updated. Additionally, the associate will be responsible for identifying and managing risks, collaborating with other units, and performing other related duties as required.

Required Qualifications:
The position requires a minimum of three years of relevant experience with a High School Diploma, or two years of relevant work experience with a Bachelor's degree or higher. Essential qualifications include the ability to conduct interviews, analyze and report on beneficiary situations, and possess strong research and analytical skills. Excellent oral and written communication skills are also necessary. Desirable qualifications include experience with registration, resettlement, and RSD procedures, as well as previous work in International Refugee Law and Human Rights Law. Experience in counseling asylum seekers or refugees and working with vulnerable individuals is also beneficial.

Educational Background:
The educational background required for this position includes a High School Diploma for candidates with three years of relevant experience, or a Bachelor's degree or higher for those with two years of relevant experience. While specific fields of education are not mandated, certificates and licenses in Law, International Law, Political Sciences, International Relations, or Social Sciences are considered essential.

Experience:
Candidates should have a minimum of three years of relevant experience for those with a High School Diploma, or two years of relevant experience for those with a Bachelor's degree or higher. Experience in conducting interviews, analyzing situations, and working with refugee populations is highly valued. Familiarity with UNHCR's procedures and principles related to registration, resettlement, and RSD is also desirable, along with experience in counseling and working with vulnerable individuals.

Languages:
Knowledge of English is mandatory, and proficiency in the UN working language of the duty station is required if it is not English. For General Service jobs, knowledge of English and/or the UN working language of the duty station is necessary. Local language proficiency is also beneficial for National Professional jobs.

Additional Notes:
This position is temporary, with a target start date of May 1, 2026, and a target end date of December 31, 202

• The position is classified as GS6 and is intended for family type assignments. The recruitment process may include a written test and/or oral interview, and only short-listed candidates will be notified. UNHCR does not charge any fees during the recruitment process and does not sponsor work visas or permits for non-Malaysian nationals. Candidates must already have their work visa status confirmed at the time of application.