Digital Inclusion Specialist

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent humanitarian organization founded in 1933, responding to some of the world's most severe humanitarian crises. With a mission to restore health, safety, education, economic wellbeing, and power to individuals affected by conflict and disaster, the IRC operates in over 40 countries and 29 U.S. cities. The organization aims to help people survive, reclaim control of their futures, and strengthen their communities. The IRC is recognized as one of the largest international non-governmental organizations (INGOs) and is committed to delivering lasting impact by restoring safety, dignity, and hope to millions of individuals worldwide. The IRC seeks solutions-driven and passionate change-makers to join its efforts in positively impacting lives globally.

Job Overview:
The Digital Inclusion Specialist plays a crucial role in supporting the IRC’s Digital Inclusion initiatives, working under the supervision of the Education & Training Program Manager and the Emerging Tech Coordinator. This position is focused on enhancing equitable access to technology and strengthening essential digital skills among community stakeholders in San Diego. The specialist acts as the office’s Digital Navigator, utilizing the National Digital Inclusion Alliance (NDIA) Digital Navigator framework to assist clients in accessing digital resources, including digital literacy training, low-cost computer programs, and affordable internet connectivity options. Additionally, the role involves distributing technology devices to households in IRC programs and contributing to the development and maintenance of relevant digital literacy resources and materials. The specialist is expected to engage with clients, assess their needs, and provide tailored support to foster digital skills that are vital for daily activities, employment opportunities, and long-term self-sufficiency.

Duties and Responsibilities:
The Digital Inclusion Specialist will be responsible for a variety of tasks, including conducting intake screening calls with prospective clients, determining program eligibility, and providing timely follow-up with clients. The specialist will administer client pre- and post-assessments, deliver digital skills education workshops, and offer one-on-one digital coaching and support services. They will facilitate digital skills development through individual sessions, workshops, and cohort-based training, collaborating with community partners to refine the Digital Literacy training series based on community needs. The specialist will also develop in-language instructional videos and digital literacy materials, distribute and track technology devices allocated to program participants, and maintain accurate client records for reporting purposes. Participation in program meetings, staff training, and ongoing program evaluation activities is also required, along with adherence to IRC policies and procedures.

Required Qualifications:
Candidates for the Digital Inclusion Specialist position should possess a Bachelor’s degree in a related field such as Communications, Graphic Design, Information Technology, Education, Social Work, or a related discipline, or an equivalent combination of education and relevant professional experience. A minimum of 1 year of experience in the nonprofit sector is strongly preferred. Candidates must demonstrate strong familiarity with digital literacy, digital inclusion, and technology access initiatives, along with at least 1 year of experience in instruction or coaching. Experience with data tracking and reporting, including managing case management records using a CRM system, is also required. The ideal candidate will have a demonstrated enthusiasm for teaching and supporting adults, with the patience and commitment necessary to assist non-technical individuals in overcoming digital barriers.

Educational Background:
The educational background required for the Digital Inclusion Specialist position includes a Bachelor’s degree in a relevant field such as Communications, Graphic Design, Information Technology, Education, or Social Work. Alternatively, an equivalent combination of education and relevant professional experience may be considered acceptable. This educational foundation is essential for understanding the complexities of digital literacy and the various instructional methods needed to effectively engage with diverse populations.

Experience:
The position requires at least 1 year of experience in the nonprofit sector, with a strong preference for candidates who have experience in digital literacy, digital inclusion, and technology access initiatives. Additionally, candidates should have at least 1 year of experience in instruction or coaching, as well as experience with data tracking and reporting, particularly in managing case management records using a CRM system such as Salesforce or similar platforms. Prior experience working with refugee, immigrant, or low-income populations is also essential.

Languages:
Candidates must be able to communicate clearly and effectively in English. Fluency in additional languages such as Haitian Creole, Farsi, Dari, Spanish, Pashto, Arabic, Swahili, Ukrainian, or Russian is preferred, as it enhances the ability to engage with a diverse client base and provide effective support to individuals from various backgrounds.

Additional Notes:
The Digital Inclusion Specialist position operates within a hybrid work environment, which includes a combination of standard office-based work, remote/virtual work, and regular field engagement across the service delivery area. Regular travel between offices is required, and candidates must have access to a reliable vehicle for this purpose. The compensation for this position ranges from $24.00 to $26.78 per hour, with the exact offer being calibrated based on work location, individual candidate experience, and skills relative to the defined job requirements. The IRC offers a comprehensive benefits package, including sick days, paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program. The IRC is an Equal Opportunity Employer and considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.