Supporter Engagement Assistant (Fundraising)

Job Posting Organization:
UNICEF, established to promote the rights of every child globally, operates in 190 countries and territories. The organization focuses on reaching the most disadvantaged children, saving lives, defending rights, and helping children fulfill their potential. UNICEF Croatia specifically works on equity-focused programs funded through voluntary contributions from various sectors, including government and private donations. The organization emphasizes partnerships with national and international entities to achieve its mission.

Job Overview:
The Supporter Engagement Assistant (Fundraising) role at UNICEF Croatia is designed to enhance donor care and support fundraising efforts. The position requires a proactive and communicative individual who can thrive in a fast-paced environment. The assistant will engage with existing and potential supporters through various communication channels, primarily focusing on telephone interactions to solicit donations, express gratitude, and inform supporters about UNICEF's mission. The role also involves executing donor stewardship processes, managing donor data, and providing administrative support to fundraising activities. This position is crucial for increasing support for UNICEF's programs and contributing to the organization's mission of creating a better world for children.

Duties and Responsibilities:
The duties of the Supporter Engagement Assistant include responding to inquiries from supporters, contacting private individuals to request donations, thanking them for their support, and presenting UNICEF's mission. The assistant will execute donor stewardship processes, monitor supporter engagement, and handle onboarding for new supporters. Daily tasks involve entering donor data into the fundraising/CRM software, processing donations accurately, assisting with mailings and campaign tracking, and providing administrative support for fundraising activities. The role requires a systematic approach to work, ensuring accuracy and attention to detail in all tasks.

Required Qualifications:
Candidates must possess a high school diploma and have at least 2 years of relevant work experience in fields such as fundraising, customer care, or telemarketing. Proficiency in the MS Office suite is required, along with a general understanding of database systems. Exceptional communication and interpersonal skills are essential, as is fluency in both Croatian and English. A systematic work approach, accuracy, and attention to detail are also required, along with a basic understanding of customer/donor relations and fundraising principles.

Educational Background:
While a high school diploma is the minimum requirement, a Bachelor's degree in Humanities, Business, or a related field is considered an asset. This educational background can enhance the candidate's understanding of the role and its responsibilities, particularly in the context of fundraising and donor engagement.

Experience:
The position requires a minimum of 2 years of relevant work experience, particularly in areas related to fundraising, customer care, or telemarketing. Experience with CRM tools, especially Salesforce, is preferred, as is familiarity with fundraising principles and practices. Previous experience in a similar role will be advantageous for candidates applying for this position.

Languages:
Fluency in Croatian and English is mandatory for this role. Proficiency in additional languages may be considered an asset, enhancing communication with a broader range of supporters and stakeholders.

Additional Notes:
The position is full-time and fixed-term, with an initial contract duration of 19 months, ending on December 31, 2027, with the possibility of extension based on performance and funding availability. The role is office-based but may offer flexible working arrangements subject to supervisor approval. UNICEF is committed to diversity and inclusion, encouraging applications from all backgrounds, including persons with disabilities. The organization provides reasonable accommodations and has a zero-tolerance policy for discrimination and misconduct. Selected candidates will undergo background checks and must confirm their vaccination status against COVID-19 before starting the assignment.