Product Owner (Associate Senior Product Owner)

Job Posting Organization:
The World Bank Group is a prominent global partnership consisting of five institutions dedicated to addressing the most pressing development challenges faced by countries around the world. Established with the mission to end extreme poverty and promote shared prosperity, the organization has grown to include 189 member countries and operates in over 130 offices globally. The World Bank Group is recognized as one of the largest sources of funding and knowledge for developing nations, leveraging data, research, and technology to implement innovative solutions. The organization is committed to sustainable development and works collaboratively with both public and private sector partners to invest in transformative projects that aim to improve the quality of life for people in developing countries. For more information, visit www.worldbank.org.

Job Overview:
The Associate Senior Product Owner will play a pivotal role in leading the Technology Adoption product within the World Bank Group. This position is designed for an individual who is passionate about enhancing the digital workplace experience for staff and improving collaboration, innovation, and productivity across the organization. The successful candidate will be responsible for managing the entire product lifecycle, from shaping the product vision and roadmap to ensuring the delivery of initiatives through agile methodologies. This role requires close collaboration with business stakeholders and ITS partners to align adoption initiatives with organizational priorities and to deliver measurable value. The Associate Senior Product Owner will also lead complex, multidisciplinary initiatives aimed at fostering behavioral enablement and long-term change, utilizing data and insights to monitor progress and drive continuous improvement. As a senior member of the team, the individual will provide leadership and coaching to team members, promoting a culture of trust, accountability, and continuous learning.

Duties and Responsibilities:
The duties and responsibilities of the Associate Senior Product Owner include: A. Build and Lead the Product Team: Establishing agile structures and processes for the adoption team, defining success metrics (KPIs), and fostering a culture of trust and accountability. B. Define Product Requirements & Business Value: Engaging with business stakeholders to ensure adoption strategies deliver measurable value, gathering requirements from real user groups, and maintaining a dynamic training pipeline. C. Manage the Product Roadmap & Backlog: Translating global strategy into a region-specific backlog, prioritizing user stories, and participating in planning and sprint ceremonies. D. Stakeholder Engagement & Change Leadership: Identifying high-value business teams for coaching, collaborating with service delivery teams, leading change management activities, and overseeing regional enablement events. E. Measurement, Quality Assurance & Reporting: Maintaining dashboards to track usage and adoption barriers, preparing reports for stakeholders, and ensuring quality standards for adoption materials. F. Leadership, Coaching, & Capability Development: Guiding and mentoring team members, promoting knowledge sharing, and fostering a culture of continuous improvement.

Required Qualifications:
Candidates must possess a Master’s degree with at least 8 years of relevant experience or a Bachelor’s degree with a minimum of 10 years of relevant experience, or an equivalent combination of education and experience. Demonstrated experience in product operations, digital adoption, customer success, and IT service enablement is essential. Candidates should have a proven track record in leading technology adoption initiatives, identifying barriers to adoption, and applying evidence-based solutions. Strong experience in partnering with business stakeholders and technology teams to design and deliver adoption strategies is also required, along with the ability to use data and insights to assess adoption and drive continuous improvement.

Educational Background:
The educational background required for this position includes a Master’s degree in a relevant field, such as Information Technology, Business Administration, or a related discipline. A Bachelor’s degree is acceptable if accompanied by significant relevant experience. Candidates should have a strong foundation in product management, agile methodologies, and digital transformation.

Experience:
The position requires a substantial level of experience, specifically a minimum of 8 years for candidates with a Master’s degree or at least 10 years for those with a Bachelor’s degree. Experience should encompass product operations, digital adoption, and leading change initiatives within technology environments. Familiarity with agile frameworks such as Scrum, Kanban, or SAFe is essential, as is experience in managing complex backlogs and delivering outcomes aligned with business priorities.

Languages:
The mandatory language for this position is English, which is required for both written and oral communication. While English proficiency is essential, additional language skills may be considered advantageous, particularly in languages relevant to the regions served by the World Bank Group.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The role is classified at the GG grade level, and the World Bank Group offers a comprehensive benefits package that includes a retirement plan, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, religion, race, ethnicity, sexual orientation, or disability. The closing date for applications is April 8, 2026, at 11:59 PM UTC.