Delivery Driver

Job Posting Organization:
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. Established to provide relief and development services, CRS operates in over 100 countries, focusing on saving, protecting, and transforming lives in need without regard to race, religion, or nationality. The organization engages in various programs including emergency response, health, agriculture, education, microfinance, and peacebuilding. CRS is committed to safeguarding children and vulnerable adults from abuse and exploitation, and welcomes candidates from diverse backgrounds who share its values and commitment to service.

Job Overview:
The Delivery Driver position at Catholic Relief Services involves providing excellent customer service through timely, courteous, and compliant deliveries. The role requires performing pick-ups as operational needs dictate and executing various general warehouse tasks, including receiving, organizing, and preparing goods. The driver is expected to carry out all responsibilities safely, efficiently, and within required timelines. This position is crucial for ensuring that deliveries are made accurately and on time, while maintaining a professional demeanor throughout the process. The driver must also be familiar with the best routes and utilize maps and GPS for navigation, ensuring that all deliveries are made to the correct destinations while adhering to safety and operational guidelines.

Duties and Responsibilities:
Key responsibilities include following supervisor instructions for daily deliveries and pick-ups, checking vehicle components such as tires, engines, and seat belts for proper functioning, ensuring optimal fluid levels in the vehicle, and maintaining cleanliness of the vehicle's interior. The driver will assist in loading and unloading packages onto trucks and vans, help with passenger luggage and boarding, and mentally map out the best routes for deliveries. Daily tasks also involve using maps and GPS for navigation, maintaining professional behavior during commutes, and ensuring accurate tracking of deliveries. The driver is responsible for returning the vehicle on time, adhering to strict scheduling rules, performing minor repairs and adjustments on the vehicle, and conducting general maintenance as scheduled. Additionally, the driver must manage vehicle upkeep and cleanliness, and address any customer complaints by relaying them to the supervisor.

Required Qualifications:
The position requires a high school diploma or equivalent, with a minimum of one year of relevant experience. Preferred qualifications include an associate degree. Candidates should demonstrate a strong attention to detail and effective communication skills. There are no supervisory responsibilities associated with this role, but the driver will work closely with project managers, project officers, and logistics personnel.

Educational Background:
A high school diploma or equivalent is mandatory for this position. An associate degree is considered a plus, enhancing the candidate's qualifications for the role.

Experience:
Candidates should possess at least one year of relevant experience in a similar role, demonstrating familiarity with delivery processes and vehicle maintenance. Experience in customer service and logistics is advantageous, as the role involves direct interaction with clients and operational staff.

Languages:
While the job description does not specify mandatory languages, proficiency in French is likely essential given the location in Goma, Democratic Republic of the Congo. Knowledge of English may also be beneficial, especially in a humanitarian organization that operates internationally.

Additional Notes:
The position does not specify a contract duration or seniority level, but it is implied that the role is full-time. CRS prioritizes candidates who are citizens or permanent residents of the countries where they operate. The successful candidate will be expected to adhere to CRS's Code of Conduct and undergo necessary pre-employment medical clearances, especially for positions requiring travel outside the home country. CRS is an Equal Opportunity Employer and emphasizes the importance of safeguarding the rights and dignity of all individuals, particularly children and vulnerable adults.