Senior Core Services Caseworker

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world’s worst crises and helps people to survive and rebuild their lives. Established in 1933, the IRC operates in over 40 countries and 26 U.S. cities, providing assistance to refugees and displaced persons. The organization is dedicated to helping individuals and families affected by conflict and disaster, ensuring they have access to essential services and opportunities for self-sufficiency. With a mission to restore dignity and hope to those in need, the IRC employs thousands of staff and volunteers worldwide, working collaboratively with local communities and partners to deliver impactful programs.

Job Overview:
The Senior Core Services Caseworker is a pivotal role within the IRC, focusing on delivering trauma-informed support to refugee clients throughout their resettlement journey and beyond. This position is designed to ensure that clients, including those from Cuban, Haitian, and Ukrainian backgrounds, receive the necessary assistance to navigate their new environment effectively. The Caseworker is tasked with promoting a positive resettlement experience, which includes helping clients achieve self-sufficiency through individualized service plans. This role requires a strong commitment to collaboration, as the Caseworker will work closely with clients, internal teams, and external partners to connect clients with vital resources such as financial aid, medical care, social services, and vocational training. The Caseworker's efforts are crucial in facilitating a smooth transition for clients into their new communities, ensuring they have the tools and support needed to thrive.

Duties and Responsibilities:
The Senior Core Services Caseworker has a comprehensive set of responsibilities that include: conducting thorough client intake and assessment to identify individual and family needs; developing tailored self-sufficiency plans in collaboration with clients; ensuring clients receive essential services upon arrival, such as housing and healthcare; providing ongoing orientation about accessing community services; offering individualized support and advocacy to help clients overcome barriers; monitoring client progress and updating plans as necessary; conducting home visits to assess living conditions; planning and tracking financial assistance; maintaining detailed case files and documentation; collaborating with internal teams and external service providers; developing and facilitating educational workshops; training and supervising interns and volunteers; ensuring compliance with organizational policies; and utilizing personal transportation to assist clients as needed. The Caseworker is also expected to support special projects that enhance client services and contribute to the overall mission of the organization.

Required Qualifications:
Candidates for the Senior Core Services Caseworker position should possess a strong set of qualifications, including a preference for bilingual or multilingual candidates, particularly those who can communicate effectively with the diverse client population. A Bachelor’s degree in social work or a related field is preferred, along with a minimum of two years of professional experience in the human services sector. Experience working with refugee and immigrant communities is highly desirable. Candidates should demonstrate strong relationship-building skills, cross-cultural communication abilities, initiative in problem-solving, attention to detail, and proficiency in digital tools and Microsoft Office applications. A valid driver’s license and access to a personal, insured vehicle are also required for this role.

Educational Background:
The educational background required for the Senior Core Services Caseworker position typically includes a Bachelor’s degree in social work, human services, or a related field. This educational foundation is essential for understanding the complexities of social services and the specific needs of refugee and immigrant populations. Additional training or certifications in trauma-informed care, case management, or related areas may also be beneficial and enhance a candidate's qualifications for this role.

Experience:
The position requires a minimum of two years of professional experience in the human services field. This experience should ideally include direct work with refugee and immigrant populations, providing case management, advocacy, and support services. Candidates should demonstrate a proven track record of effectively managing client relationships and navigating the challenges faced by individuals in resettlement situations. Experience in a multicultural environment and familiarity with community resources are also important for success in this role.

Languages:
Proficiency in English is mandatory for this position, as it is the primary language used in service delivery and documentation. Additionally, candidates who are bilingual or multilingual, particularly in languages relevant to the client population such as Spanish, Haitian Creole, or Ukrainian, are strongly preferred. This linguistic capability enhances communication with clients and improves the overall effectiveness of service delivery.

Additional Notes:
The Senior Core Services Caseworker position is a full-time role that may involve a combination of standard office work, remote tasks, and fieldwork within the service delivery area. Candidates should be prepared for occasional weekend and evening work as needed to meet client needs. The compensation for this position ranges from $22.80 to $25.70 per hour, depending on various factors such as labor market conditions, job type, and individual candidate experience. The IRC is committed to providing a comprehensive benefits package, including paid time off, medical and dental insurance, retirement savings plans, and an Employee Assistance Program. The organization is an Equal Opportunity Employer, ensuring that all applicants are considered based on merit without discrimination.