Registration Assistant

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• Its mission is to safeguard the rights and well-being of refugees, forcibly displaced communities, and stateless people. UNHCR works in over 130 countries, providing assistance and protection to millions of people worldwide. The organization is dedicated to ensuring that everyone has the right to seek asylum and find safe refuge in another state, and it strives to promote durable solutions for refugees, including voluntary repatriation, local integration, or resettlement to a third country. UNHCR employs thousands of staff members globally, including field staff, protection officers, and administrative personnel, all working towards the common goal of protecting those in need.

Job Overview:
The Registration Assistant position is a critical role within the registration team at UNHCR, responsible for supporting all activities related to the registration of asylum seekers and refugees. This position involves direct interaction with individuals seeking assistance, providing them with information about UNHCR's registration procedures, and ensuring their rights and entitlements are upheld. The Registration Assistant will work under the supervision of a more senior colleague, typically the Registration Officer, and will be involved in various tasks such as conducting registration interviews, maintaining accurate records, and collaborating with protection staff and partners. The role requires a strong understanding of registration standards and data protection principles, as well as the ability to work effectively with diverse populations in challenging environments. The incumbent will also be expected to demonstrate a high level of attention to detail and accountability in their work, ensuring that all data is accurate and up-to-date.

Duties and Responsibilities:
The duties and responsibilities of the Registration Assistant include conducting registration interviews in accordance with local SOPs and registration standards, responding to queries from asylum seekers and refugees regarding UNHCR's registration procedures, and maintaining accurate and up-to-date records related to individual registration cases. The incumbent will identify persons with specific needs and ensure timely referral to protection follow-up as required. Collaboration with protection staff and partners in the delivery of assistance and programming is essential, including the provision of identity and entitlement documentation. The Registration Assistant may also act as an interpreter and translator when needed, refer cases to other units within the office and to implementing partners, and support the identification and management of risks while seeking opportunities that impact objectives in their area of responsibility. Additionally, the incumbent will perform other related duties as required, contributing to the overall mission of UNHCR.

Required Qualifications:
The required qualifications for the Registration Assistant position include a minimum of one year of relevant experience with a High School Diploma, or a Bachelor’s degree or equivalent higher education. Candidates should possess strong professional experience in humanitarian or protection-related work, preferably with UN agencies. Direct experience using UNHCR’s proGres database is essential, including case creation, updates, data verification, biometric enrollment support, data quality control, and reporting. A solid understanding of registration standards, SOPs, data protection principles, and case processing procedures within UNHCR operations is also required. Furthermore, candidates should demonstrate strong coordination skills, attention to detail, and the ability to work effectively with persons of concern from diverse backgrounds while applying protection-sensitive approaches.

Educational Background:
The educational background required for the Registration Assistant position includes a High School Diploma as a minimum, with a Bachelor’s degree or equivalent higher education being preferred. Relevant fields of study may include Social Sciences, Statistics, Mathematics, or Information Technology. Candidates with certifications in these areas will be viewed favorably, particularly those marked as essential by UNHCR.

Experience:
Candidates for the Registration Assistant position should have at least one year of relevant experience in a similar role, particularly in humanitarian or protection-related work. Experience working with UNHCR proGres software is desirable but not mandatory. The role requires a strong understanding of the operational and protection context in Northeast Syria, including displacement dynamics and access constraints, as well as the ability to manage individual case files with accuracy and confidentiality.

Languages:
Fluency in Arabic is mandatory, along with a good working knowledge of English. For this position, knowledge of the local language is also essential, as it facilitates effective communication with asylum seekers and refugees. Proficiency in additional languages may be considered an asset, enhancing the candidate's ability to perform their duties effectively in a multicultural environment.

Additional Notes:
This position is classified under the UNOPS LICA4 category and is not home-based. The target start date for the position is April 1, 202

• The role is categorized under a hardship level E, indicating a challenging working environment. The position is non-family, meaning that staff members are expected to work independently without accompanying family members. UNHCR emphasizes a zero-tolerance policy towards sexual exploitation and abuse, harassment, and discrimination, and all staff members are expected to contribute to a safe and respectful working environment. The organization encourages qualified female applicants to apply and does not charge any fees during the recruitment process. Shortlisted candidates may be required to undergo a written test and/or oral interview.