Project Assistant (Operations)

Job Posting Organization:
The International Organization for Migration (IOM) is an intergovernmental organization that provides services and advice concerning migration to governments and migrants alike. Established in 1951, IOM has grown to become a leading organization in the field of migration, with over 173 member states and offices in more than 100 countries. The organization's mission is to promote humane and orderly migration for the benefit of all, ensuring that migration is safe, orderly, and dignified. IOM works to support migrants and displaced persons, providing assistance in various areas including health, integration, and humanitarian aid. The organization is committed to upholding the rights of migrants and ensuring their well-being, while also addressing the challenges and opportunities that migration presents to societies.

Job Overview:
The Project Assistant (Operations) will play a crucial role in the implementation of the 'Helios+: Comprehensive actions for the integration of third-country nationals into the labour market' project in the Region of Crete. This position involves close collaboration with national and local authorities, as well as experienced partners, to promote the integration of beneficiaries of international protection and temporary protection into Greek society. The successful candidate will be responsible for providing interpretation and translation services, making initial contact with beneficiaries, and building respectful and trusting relationships with them. The role also includes responding to calls received on the project’s helpline, identifying new issues, and reporting them to the Project Assistant. The Project Assistant will develop and maintain good relations with beneficiaries and stakeholders to ensure effective implementation and coordination of project activities. Additionally, the candidate will assist in mediation activities and provide general support to other project staff as needed.

Duties and Responsibilities:

• Provide interpretation and translation services to beneficiaries of the project.
• Make initial contact with beneficiaries and establish a relationship of respect and trust.
• Respond to calls received on the project’s helpline, identify new issues, and report them to the Project Assistant.
• Maintain a helpline tracker to record calls and issues raised.
• Develop and maintain good relations with beneficiaries, relevant stakeholders, and other humanitarian actors.
• Identify gaps and barriers that prevent beneficiaries from accessing available services.
• Translate documents and information materials for dissemination to project beneficiaries.
• Assist in mediation activities in cooperation with IOM staff.
• Provide general assistance to other project staff during project activities in HELIOS+ Centers and Reception Facilities. 1
• Perform other duties as assigned by the supervisor.

Required Qualifications:

• High school degree/certificate with a minimum of one year of relevant work experience.
• A university degree from an accredited academic institution is an advantage.
• Previous work experience in a similar role is required.
• Experience working in a multi-cultural environment is preferred.
• Adequate combination of knowledge, education, training, experience, and skills to perform essential functions of the position.
• Computer literacy in standard software applications is necessary.
• Strong work ethics and commitment to humanitarian principles are essential.
• A valid driver’s license with at least five years of driving experience is an advantage.

Educational Background:
Candidates must possess at least a high school degree or certificate, with a minimum of one year of relevant work experience. A university degree from an accredited academic institution is considered an advantage. Accredited universities are those listed in the UNESCO World Higher Education Database, ensuring that candidates have received a recognized and quality education that prepares them for the responsibilities of the position.

Experience:
Candidates should have previous work experience in a similar role, demonstrating their ability to perform the essential functions of the position effectively. Experience in working within a multi-cultural environment is preferred, as it indicates the candidate's ability to navigate diverse cultural contexts and engage with beneficiaries from various backgrounds. This experience is crucial for fostering trust and understanding with the individuals served by the project.

Languages:
Fluency in English and Greek is required for this position, both oral and written. Additionally, fluency in Arabic is also required, as it is essential for effective communication with beneficiaries. IOM’s official languages include English, French, and Spanish, but proficiency in English, Greek, and Arabic will be specifically evaluated during the selection process, which may include written and/or oral assessments to ensure candidates meet the language requirements necessary for the role.

Additional Notes:
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This post is subject to local recruitment, meaning only those holding a valid residence and work permit for Greece will be eligible for consideration. The appointment will be contingent upon certification that the candidate is medically fit for appointment, as well as verification of residency, visa, and authorizations by the concerned government, where applicable. IOM maintains a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background, or disabilities. IOM does not charge a fee at any stage of its recruitment process and does not request any information related to bank accounts. Applications must be submitted through the IOM online recruitment system, which also allows candidates to track the status of their application.