Registration Assistant

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to protecting the rights and well-being of refugees and displaced persons worldwide. UNHCR operates in over 130 countries and has a workforce of more than 18,000 employees. Its mission is to ensure that everyone has the right to seek asylum and find safe refuge in another country, and to return home voluntarily, integrate locally, or resettle in a third country. UNHCR works to safeguard the rights of refugees and other displaced persons, providing them with essential services and support.

Job Overview:
The Registration Assistant plays a crucial role within the registration team, primarily supporting activities related to the registration of asylum seekers and refugees. This position involves responding to inquiries regarding UNHCR's registration procedures, rights, and entitlements. The Registration Assistant is expected to maintain accurate records and data related to individual registration cases, ensuring that all information is up-to-date and compliant with local standard operating procedures (SOPs). The role also includes collaborating with protection staff and partners to identify individuals with specific needs and ensuring timely referrals for protection follow-up. Additionally, the Registration Assistant may provide interpretation and translation services as required, depending on their language competencies. This position is vital for ensuring that the registration process is efficient and that individuals receive the necessary support and assistance.

Duties and Responsibilities:
The duties and responsibilities of the Registration Assistant include conducting registration interviews in accordance with local SOPs and registration standards, responding to queries from asylum seekers and refugees about UNHCR's registration procedures, and maintaining accurate and up-to-date records related to individual registration cases. The Registration Assistant is responsible for identifying persons with specific needs and ensuring timely referrals to protection follow-up as required. They will collaborate with protection staff and/or partners in delivering assistance and programming, including the provision of identity and entitlement documentation. The role also involves acting as an interpreter and translator when needed, referring cases to other units within the office and to implementing partners as necessary, and supporting the identification and management of risks while seeking opportunities that impact objectives in their area of responsibility. The Registration Assistant is expected to raise any risks, issues, and concerns to a supervisor or relevant functional colleagues and perform other related duties as required.

Required Qualifications:
The minimum qualifications for the Registration Assistant position include a High School Diploma with at least one year of relevant experience, or a Bachelor’s degree or equivalent higher education. Essential functional skills include IT-computer literacy, which is crucial for maintaining records and managing data effectively. Candidates should also possess knowledge of English and the UN working language of the duty station, as well as any local languages that may be relevant to the position. Experience in working with UNHCR proGres software is desirable but not mandatory. All candidates must demonstrate a commitment to creating a safe and respectful working environment, free from harassment and discrimination.

Educational Background:
The educational background required for the Registration Assistant position includes a High School Diploma as a minimum, with a Bachelor’s degree or equivalent higher education being preferable. The fields of education relevant to this position include Social Sciences, Statistics, Mathematics, and Information Technology. Certifications in these areas are considered essential for the role, as they provide the necessary knowledge and skills to perform the job effectively.

Experience:
The level of experience required for the Registration Assistant position is at least one year of relevant experience, which can be gained through previous work in similar roles or through internships and volunteer opportunities. While specific experience with UNHCR proGres software is desirable, it is not a strict requirement. Candidates should demonstrate their ability to work effectively in a team environment and their commitment to the values and mission of UNHCR.

Languages:
For this position, knowledge of English is mandatory, along with the UN working language of the duty station if it is not English. For National Professional jobs, knowledge of the local language is also required. Proficiency in additional languages can be advantageous and may enhance a candidate's suitability for the role, particularly in a diverse and multicultural environment.

Additional Notes:
This position is classified under the UNOPS LICA4 category and is not remote. The target start date for the position is March 1, 202

• The role is full-time and involves working closely with asylum seekers and refugees, ensuring that they receive the necessary support and assistance throughout the registration process. The position is subject to the standard job description for all UNHCR jobs with this title and grade level, and the operational context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position.