IT Associate

Job Posting Organization:
The job is posted by UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to saving lives and protecting the rights of refugees, forcibly displaced communities, and stateless people. UNHCR works in over 130 countries and has a workforce of more than 18,000 staff members. Its mission is to ensure that everyone has the right to seek asylum and find safe refuge in another state, and to return home voluntarily, integrate locally, or resettle in a third country. UNHCR is committed to ensuring that all individuals are treated with dignity and respect, and it advocates for the protection of their rights.

Job Overview:
The IT Associate position at UNHCR involves providing reliable and timely IT services related to application and infrastructure support within the Area of Responsibility (AoR). The role is supervised by a (Senior) IT Officer and entails working closely with various teams to ensure that the IT and telecommunications systems are effectively implemented and maintained. The IT Associate is expected to develop, maintain, and enhance software applications using Microsoft Visual Studio, ensuring that the code is clean, efficient, and scalable. Additionally, the role requires designing and optimizing SQL database structures to support robust application functionality. The IT Associate will also be responsible for assessing IT needs in field operations, installing and configuring IT systems, and ensuring that all equipment is in good working condition. This position is crucial for supporting UNHCR's mission in emergency operations and field settings, where reliable IT infrastructure is essential for effective communication and coordination.

Duties and Responsibilities:
The duties and responsibilities of the IT Associate include assisting in on-site needs assessments, installing and maintaining UNHCR telecommunications and IT equipment, and establishing IT requirements in field operations. The IT Associate will install and configure various types of IT and telecommunications systems, ensure that all equipment is functioning properly, and maintain accurate records of installations and repairs. The role also involves monitoring and maintaining local area networks (LAN), managing user access, and providing technical training to local IT resources and users. The IT Associate will be responsible for troubleshooting incidents and problems, escalating issues when necessary, and supporting risk management efforts. Additionally, the IT Associate will perform other related duties as required, contributing to the overall effectiveness of UNHCR's IT services.

Required Qualifications:
Candidates for the IT Associate position must have a minimum of three years of relevant experience with a High School Diploma, or two years of relevant work experience with a Bachelor’s degree or equivalent. Essential qualifications include experience with HF/VHF radio or IT systems, as well as familiarity with PAMA satellite systems, PABX, Cisco routers, and satellite modems. Hands-on experience with wireless and VoIP systems, electricity, generators, and lightning protection is desirable. Previous experience in emergency settings is considered an advantage. Candidates should also possess strong computer literacy and proficiency in Microsoft Office productivity software.

Educational Background:
The educational background required for the IT Associate position includes a High School Diploma as a minimum, with a Bachelor’s degree or higher being advantageous. While specific fields of education are not mandated, a background in Information Technology or related fields is preferred. Relevant certifications in Information Technology are also beneficial for candidates applying for this position.

Experience:
The level of experience required for the IT Associate position is at least three years of relevant experience for candidates with a High School Diploma, or two years of relevant experience for those with a Bachelor’s degree or higher. This experience should be directly related to the functions of the role, particularly in IT systems and telecommunications. Candidates with experience in emergency operations or field settings will have an advantage in the selection process.

Languages:
For this position, knowledge of English is mandatory, along with proficiency in the UN working language of the duty station, which is Arabic in this case. For national professional jobs, knowledge of the local language is also required. Candidates who possess additional language skills may have an advantage, but the primary focus will be on English and Arabic proficiency.

Additional Notes:
This position is classified under the UNOPS LICA6 category and is not home-based. The target start date for the position is February 1, 202

• The role is categorized under a hardship level of E, indicating a challenging working environment. The position is non-family, meaning that staff members are expected to work independently without accompanying family members. It is important to note that no late applications will be accepted, and shortlisted candidates may be required to undergo a written test or oral interview as part of the selection process. UNHCR does not charge any fees during the recruitment process and strongly encourages qualified female applicants to apply.