Analyst

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international financial institution established in 199

• The EBRD's mission is to foster the transition towards open market-oriented economies and to promote private and entrepreneurial initiative in countries from Central Europe to Central Asia and the Southern and Eastern Mediterranean. The organization operates in over 30 countries and employs a diverse workforce that reflects the rich variety of cultures and nationalities in the regions it serves. The EBRD is committed to sustainability, equality, and digital transformation, making it a unique workplace for individuals looking to make a real difference in the world.

Job Overview:
The Analyst position at EBRD is integral to the implementation, support, and maintenance of the Bank's platforms and software solutions. The role requires the Analyst to work within a squad as an individual contributor, focusing on developing and maintaining code or infrastructure as part of the lifecycle management of the Bank's systems. The Analyst is expected to simplify complex tasks, make swift decisions, and commit fully to their responsibilities. A continuous learning mindset is essential, as the Analyst will contribute to team decisions and adopt a fail-fast, learn-fast approach. The role emphasizes collaboration, communication, and a user-centric approach to ensure that the needs of users are met effectively. The Analyst will also be responsible for ensuring the security" style="border-bottom: 1px dotted #007bff !important;">security of systems and data, driving user experience, and supporting the resolution of user-reported incidents across various devices and applications.

Duties and Responsibilities:
The Analyst's duties include simplifying tasks to enhance efficiency, making quick decisions on daily responsibilities, and maintaining a continuous learning approach. They will actively participate in team collaboration, ensuring that communication is effective and that they contribute to the team's collective success. The Analyst will focus on engineering excellence by adhering to best practices and coding standards, taking ownership of their work quality, and seeking feedback. They will embrace Agile methodologies, manage costs and budgets effectively, and maintain a secure environment by following cybersecurity principles. Additionally, the Analyst will support user experience by troubleshooting incidents, providing technical support for various devices and applications, and assisting with the rollout of new tools and services. They will also monitor user experience and proactively identify issues to enhance service delivery.

Required Qualifications:
Candidates must possess a degree or equivalent professional experience, with proven end-user support experience across various devices and applications, including Microsoft 365, Windows, and macOS. Strong problem-solving and analytical skills are essential, along with the ability to maintain accurate asset records and manage user processes effectively. Excellent interpersonal skills and the ability to communicate with both technical and non-technical audiences are required. Candidates should also have an awareness of IT security policies and compliance best practices. Certifications such as ITIL Foundation, Microsoft Modern Desktop Administrator, or CompTIA A+ are advantageous.

Educational Background:
A degree in a relevant field or equivalent professional experience is required for the Analyst position. This educational background should provide a solid foundation in technology and support practices, enabling the Analyst to effectively contribute to the Bank's IT services.

Experience:
The position requires proven experience in end-user support, particularly with devices, applications, and basic network and security tasks. Candidates should have experience managing user processes from start to finish, ensuring a positive experience for all users. The ability to work effectively under pressure and as part of a multicultural team is also essential.

Languages:
Fluency in written and spoken English is mandatory for this position. Additional languages are considered beneficial and may enhance a candidate's application, particularly in a diverse workplace like the EBRD.

Additional Notes:
The Analyst position is a regular contract role with no specified contract length mentioned. The EBRD promotes a flexible working environment, expecting employees to attend the office 50% of their working time. The organization values diversity and encourages all qualified candidates from EBRD member countries to apply, regardless of their background. Due to the high volume of applications, the EBRD may not provide detailed feedback to candidates who are not shortlisted.