Consultant for Conflict Resolution

Job Posting Organization:
The Office of the United Nations Ombudsman and Mediation Services (UNOMS) was established as an informal pillar of the internal system of administration of justice within the United Nations. Its mission is to provide impartial and neutral services to address work-related concerns of UN employees. The organization operates globally, serving personnel from various UN offices and agencies, ensuring that employees have access to informal dispute resolution mechanisms. UNOMS aims to foster a workplace environment that is conducive to open communication and conflict resolution, thereby enhancing overall organizational effectiveness and employee satisfaction.

Job Overview:
The Consultant for Conflict Resolution is expected to deliver a comprehensive range of informal dispute resolution services to UN personnel, utilizing both in-person and virtual engagement methods. The role emphasizes confidentiality, as the consultant will handle sensitive cases assigned directly from the United Nations Regional Ombudsman. The consultant is also responsible for providing systemic feedback to the Regional Ombudsman regarding observable conflict patterns in the cases received. This position requires a proactive approach to conflict resolution, ensuring that all interactions are conducted in a manner that respects the privacy and confidentiality of the individuals involved. The consultant will play a crucial role in facilitating discussions and negotiations between conflicting parties, helping them to reach mutually agreeable solutions.

Duties and Responsibilities:
The Consultant for Conflict Resolution will undertake a variety of duties, including but not limited to: providing alternative dispute resolution services to employees of the United Nations Secretariat and other offices; conducting mediation sessions to assist parties in resolving workplace conflicts through a voluntary and confidential process; maintaining neutrality and impartiality while gathering relevant information; helping to identify and understand the issues and interests of the parties involved; exploring options and generating potential solutions; offering expert advice on dispute resolution techniques tailored to the needs of the visitors; developing and nurturing relationships with visitors to advise them on the services available from UNOMS; and assisting in follow-up communications to gather feedback and inform visitors of additional services that may be beneficial.

Required Qualifications:
Candidates must possess an advanced university degree (Master's degree or equivalent) in conflict resolution, law, social sciences, or a related field. Alternatively, a first university degree combined with relevant qualifications and experience may be accepted in lieu of the advanced degree. Additionally, a minimum of seven years of progressively responsible professional experience in dispute resolution, legal, or managerial fields is required. Training or work experience specifically in conflict resolution, including mediation, is essential. Experience in an international organizational setting is highly desirable, as it provides context for understanding the complexities of workplace dynamics within the UN framework.

Educational Background:
The educational background required for this position includes an advanced university degree (Master's degree or equivalent) in fields such as conflict resolution, law, social sciences, or a related discipline. Candidates with a first university degree may be considered if they possess a relevant combination of qualifications and experience that demonstrates their capability to fulfill the role effectively.

Experience:
The position requires a minimum of seven years of progressively responsible professional experience in areas related to dispute resolution, legal matters, or managerial roles. This experience should ideally include direct involvement in mediation and conflict resolution processes, showcasing the candidate's ability to navigate complex interpersonal dynamics and facilitate constructive dialogue among conflicting parties.

Languages:
Fluency in both written and oral English and Spanish is mandatory, as these are the working languages of the United Nations Secretariat. Proficiency in French is also required, as it is one of the official languages of the UN. Candidates should be able to communicate effectively in these languages to engage with a diverse range of personnel and stakeholders.

Additional Notes:
The position is remote and is expected to last for a duration of nine months. It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, including application, interview, or training. Furthermore, the organization does not request information regarding applicants' bank accounts, ensuring a transparent and ethical recruitment process.