Consultant for Conflict Resolution

Job Posting Organization:
The Office of the United Nations Ombudsman and Mediation Services (UNOMS) was established as part of the internal system of administration of justice within the United Nations. Its mission is to provide impartial and neutral services to address work-related concerns of UN employees. The organization operates globally, serving personnel from various UN offices and agencies, and aims to foster a fair and just workplace environment. UNOMS is committed to confidentiality and the informal resolution of disputes, ensuring that employees have access to support without fear of repercussions.

Job Overview:
The Consultant for Conflict Resolution is tasked with delivering a comprehensive range of informal dispute resolution services to UN personnel. This role involves engaging with employees both in-person and virtually, ensuring that all interactions are handled confidentially. The consultant will be responsible for receiving and managing confidential cases assigned by the Regional Ombudsman, and will provide systemic feedback regarding any observable conflict patterns in the cases handled. The consultant is expected to facilitate mediation processes, helping parties involved in workplace conflicts to reach voluntary agreements through discussion and negotiation. This position requires a strong commitment to neutrality and confidentiality, as well as the ability to develop relationships with visitors and guide them towards available services.

Duties and Responsibilities:
The Consultant for Conflict Resolution will perform a variety of duties including: providing alternative dispute resolution services to UN employees, conducting mediation sessions to help resolve workplace conflicts, maintaining neutrality and confidentiality throughout the process, gathering relevant information to understand the issues at hand, exploring options for resolution, and generating solutions collaboratively with the parties involved. The consultant will also offer expert advice on dispute resolution techniques tailored to the needs of the visitors, develop relationships with them, and assist in follow-up communications to ensure satisfaction with the resolution process. Additionally, the consultant may be required to advise visitors on further services available from UNOMS.

Required Qualifications:
Candidates must possess an advanced university degree (Master's degree or equivalent) in conflict resolution, law, social sciences, or a related field. Alternatively, a first university degree combined with relevant qualifications and experience may be accepted. A minimum of seven years of progressively responsible professional experience in dispute resolution, legal, or managerial fields is essential. Training or work experience specifically in conflict resolution, including mediation, is required. Experience in an international organizational setting is considered desirable, as it provides valuable context for the role.

Educational Background:
The educational background required for this position includes an advanced university degree (Master's degree or equivalent) in fields such as conflict resolution, law, social sciences, or a related discipline. In cases where candidates possess a first university degree, they must also demonstrate a relevant combination of qualifications and experience that compensates for the lack of an advanced degree.

Experience:
The position requires a minimum of seven years of progressively responsible professional experience in areas related to dispute resolution, legal matters, or management. This experience should include direct involvement in conflict resolution processes and mediation, showcasing the candidate's ability to handle complex interpersonal dynamics effectively. Experience working within international organizations is highly valued, as it equips candidates with the necessary skills to navigate the unique challenges present in such environments.

Languages:
Fluency in both written and oral English and Spanish is mandatory for this position, as these are the working languages of the United Nations Secretariat. Proficiency in French is also required, as it is one of the official languages of the UN. Candidates must demonstrate their ability to communicate effectively in these languages, both in writing and verbally, to fulfill the role's responsibilities.

Additional Notes:
The position is remote and is expected to last for a duration of nine months. It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, including application, interview, or training. Furthermore, the UN does not request information regarding applicants' bank accounts, ensuring a secure and transparent recruitment process.