Project Assistant (Operations)

Job Posting Organization:
The International Organization for Migration (IOM) is an intergovernmental organization established in 1951, with a mission to promote humane and orderly migration for the benefit of all. IOM operates in over 100 countries and has a workforce of more than 17,000 employees. The organization focuses on providing services and advice concerning migration to governments and migrants alike, ensuring that migration is safe, orderly, and dignified. IOM's work encompasses a wide range of areas including humanitarian assistance, development, and migration management, with a commitment to uphold the rights of migrants and support their integration into host societies.

Job Overview:
The Project Assistant (Operations) position is integral to the successful implementation of the Helios+ project, which aims to facilitate the integration of third-country nationals into the labor market in Greece. The successful candidate will work closely with national and local authorities, as well as experienced partners, to provide essential support services. This role involves direct interaction with beneficiaries, requiring the candidate to establish trust and rapport while assisting with interpretation and cultural mediation. The Project Assistant will also be responsible for responding to inquiries via the project’s helpline, identifying issues, and ensuring effective communication between beneficiaries and project staff. The position demands a proactive approach to problem-solving and a commitment to fostering social cohesion and inclusion within the community.

Duties and Responsibilities:
The duties and responsibilities of the Project Assistant (Operations) include:

• Providing interpretation and translation services to beneficiaries, ensuring clear communication and understanding.
• Making initial contact with beneficiaries to establish a respectful and trusting relationship.
• Assisting with cultural mediation to help beneficiaries navigate the local context.
• Responding to calls received on the project’s helpline, documenting inquiries, and reporting new issues to the Project Assistant (Operations).
• Developing and maintaining positive relationships with beneficiaries, stakeholders, and other humanitarian actors to facilitate project implementation.
• Identifying barriers that prevent beneficiaries from accessing services and reporting these gaps.
• Translating documents and informational materials for dissemination to beneficiaries.
• Assisting in mediation activities in collaboration with IOM staff, ensuring objectivity and impartiality.
• Providing general assistance to project staff during activities at HELIOS+ Centers and other locations as required. 1
• Performing additional duties as assigned by the supervisor.

Required Qualifications:
The ideal candidate for the Project Assistant (Operations) position should possess a combination of relevant skills and qualifications, including:

• A high school degree or certificate with a minimum of one year of relevant work experience.
• A university degree from an accredited institution is considered an advantage.
• Previous work experience in a similar role, particularly in a multicultural environment, is preferred.
• Strong computer literacy in standard software applications.
• A valid driver’s license with at least five years of driving experience is advantageous.
• A strong work ethic and commitment to humanitarian principles are essential for this role.

Educational Background:
Candidates should have at least a high school diploma or equivalent certification. A university degree from an accredited academic institution is preferred, particularly in fields related to social sciences, international relations, or humanitarian work. Accredited institutions are those recognized in the UNESCO World Higher Education Database, ensuring that the educational background aligns with international standards.

Experience:
The position requires previous work experience in a similar role, ideally within a humanitarian or development context. Experience working in a multicultural environment is highly valued, as it equips the candidate with the necessary skills to engage effectively with diverse populations. The candidate should demonstrate a strong understanding of the challenges faced by migrants and the ability to navigate complex social dynamics.

Languages:
Fluency in English and Greek, both oral and written, is mandatory for this position. Additionally, fluency in Farsi is required, as it is essential for communication with specific beneficiary groups. Proficiency in French is considered an advantage, as IOM's official languages include English, French, and Spanish. Language proficiency will be evaluated during the selection process, which may include written and oral assessments to ensure candidates meet the necessary communication standards.

Additional Notes:
This position is subject to local recruitment, meaning only candidates with a valid residence and work permit for Greece will be considered. The appointment will be contingent upon medical fitness certification, verification of residency, and any necessary government authorizations. The IOM maintains a zero-tolerance policy regarding conduct that contradicts its principles, including discrimination and harassment. Candidates should be aware that IOM does not charge any fees during the recruitment process and only accepts applications submitted through its online recruitment system. For further information and additional job postings, candidates are encouraged to visit the IOM Careers website.