Fundraising Assistant

Job Posting Organization:
The United Nations High Commissioner for Refugees (UNHCR) is an international organization established to lead and coordinate international action to protect and assist refugees and other persons of concern. UNHCR was founded in 1950 and has since been dedicated to ensuring that everyone has the right to seek asylum and find safe refuge in another country. The organization operates in over 130 countries and employs thousands of staff members, working tirelessly to provide support and protection to millions of refugees worldwide. UNHCR's mission is to safeguard the rights and well-being of refugees, to ensure that they can access essential services, and to help them rebuild their lives in safety and dignity. The Private Sector Partnerships Service (PSP) is a division within UNHCR's broader framework that focuses on mobilizing resources from the private sector to support refugees, with a significant fundraising strategy aimed at generating substantial financial support from individual donors and private partnerships.

Job Overview:
The Fundraising Assistant position is crucial for supporting the Individual Giving (IG) Programmes in the Gulf and MENA region. The role involves working under the supervision of the PSP IG Officer to raise funds from donors and prospects, aligning with the overall objectives and targets of the unit. The Fundraising Assistant will engage with donors through various techniques, including calls and emails, to foster relationships and encourage donations. The position requires the creation of donor journeys tailored to different segments, ensuring that the donor experience is positive and engaging. The assistant will also be responsible for handling donor inquiries and requests efficiently, conducting research to understand donor motivations, and providing insights to improve fundraising campaigns. This role is integral to maximizing the donor base and enhancing the effectiveness of fundraising strategies, ultimately contributing to the financial sustainability of UNHCR's mission.

Duties and Responsibilities:
The Fundraising Assistant will have a diverse set of responsibilities, including but not limited to: raising funds for assigned campaigns and consistently meeting or exceeding fundraising targets; researching potential donors and prospects to gain insights into their motivations; actively engaging with donors through various communication channels to raise funds and maintain relationships; creating and implementing donor journeys tailored to different donor segments; supporting the Donor Care Associate in developing key journeys for regular giving and upgrading middle donors; managing donor cases and requests promptly; designing surveys to gather insights about the donor database; providing feedback to the team based on donor insights to enhance campaign effectiveness; utilizing CRM and marketing tools to perform tasks; promoting UNHCR's values in conversations with prospects; participating in team meetings and UNHCR-related activities; and performing any other related duties as required.

Required Qualifications:
Candidates must have successfully completed secondary school education, with further studies in business, marketing, sales, or a related field being advantageous. A minimum of one year of relevant work experience is required, with additional experience in fundraising or the NGO sector considered a plus. Key competencies include effective scripting for donor conversations, emotional intelligence, strong communication skills, active listening, interpersonal skills, and the ability to receive and provide constructive feedback. Technical skills in using CRMs and marketing tools are essential, along with good learning skills to acquire organizational knowledge. Cultural awareness and sensitivity, particularly regarding Gulf communities, are important, as is a commitment to human rights and humanitarian principles. Candidates should be self-driven, professional, reliable, punctual, and able to work collaboratively as part of a team while being motivated by targets and numbers.

Educational Background:
The educational background required for this position includes the successful completion of secondary school education. Further studies in business, marketing, sales, or a related field are preferred and can enhance a candidate's qualifications for the role.

Experience:
The position requires a minimum of one year of relevant work experience. Candidates with a bachelor's degree may have an added advantage in the selection process. Previous experience in fundraising or within the NGO sector is also beneficial, as it provides valuable insights and skills that are directly applicable to the responsibilities of the Fundraising Assistant.

Languages:
Fluency in English and Arabic is mandatory for this position. These language skills are essential for effective communication with donors and prospects, ensuring that the Fundraising Assistant can engage with a diverse audience and convey the mission and values of UNHCR effectively. Additional language skills may be considered an asset but are not required.

Additional Notes:
This position is classified under the UNOPS LICA4 category and is not remote. The target start date for the role is February 1, 202

• The position does not require a functional clearance and is categorized under a family type that is not applicable for home-based work. The role is full-time and involves engaging with donors to support UNHCR's fundraising efforts.