Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the protection and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to ensure that children's rights are prioritized, especially for the most disadvantaged. The organization is committed to non-partisan cooperation and aims to promote equal rights for women and girls, contributing to sustainable human development goals.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts, dedicating 8-10 hours per week, and will be trained on protocols for case management and call center operations. The role is designed to support individuals of all ages, with a focus on vulnerable populations, including women facing violence, migrants, and the LGBTQI+ community. Volunteers will receive ongoing supervision and are encouraged to participate in training sessions and activities organized by UNICEF Bolivia.

Duties and Responsibilities:
Volunteers will be responsible for providing emotional support and assistance through a call center, adhering to agreed-upon schedules. They will participate in comprehensive training on UNICEF's care protocols, case reception, and call center management. Volunteers must maintain confidentiality and ethical standards, report any emotional distress or technical issues to their supervisor, and comply with all guidelines to ensure the safety and integrity of the service provided. Continuous monitoring of volunteer activities will be conducted by UNICEF Bolivia to ensure compliance with ethical standards and effective service delivery.

Required Qualifications:
Volunteers should possess strong communication skills, empathy, and the ability to handle sensitive situations. They must be committed to maintaining confidentiality and ethical standards in their interactions. Technical proficiency in using computers and call center software is essential, along with the ability to work in a remote environment effectively. Volunteers should also be adaptable and willing to engage in ongoing training and development opportunities.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or related fields may be beneficial for understanding emotional support dynamics. Volunteers should be comfortable with online learning platforms and possess basic computer skills to navigate training materials and communication tools effectively.

Experience:
Previous experience in counseling, social work, or volunteer roles that involve emotional support or crisis intervention is advantageous. Familiarity with call center operations or remote service delivery can enhance a volunteer's effectiveness in this role. However, all interested individuals are encouraged to apply, as training will be provided.

Languages:
Fluency in Spanish is mandatory, as the service is directed towards the Bolivian community. Knowledge of additional languages may be considered an asset, particularly if it aids in reaching diverse populations within Bolivia.

Additional Notes:
This is a volunteer position with a flexible commitment of 8-10 hours per week. Volunteers must have access to a computer with specific technical requirements, including a stable internet connection and a quiet workspace. Participation in training sessions and completion of self-guided courses is mandatory. Volunteers will receive supervision and support throughout their assignment, and adherence to ethical guidelines is crucial for maintaining the integrity of the service.