Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children, including those affected by war, disasters, and extreme poverty. UNICEF mobilizes resources and political will to support countries in developing policies and services for children and their families. The organization emphasizes the importance of children's rights as universal imperatives for human progress and aims to promote gender equality and the full participation of women and girls in development efforts.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts, dedicating 8 to 10 hours per week, and will receive comprehensive training on protocols, case management, and call center operations. The role is designed to support individuals of all ages, with a focus on vulnerable populations, including women facing violence, migrants, and the LGBTQI+ community. Volunteers are expected to actively participate in training sessions and complete mandatory self-guided courses to ensure they are well-prepared for their responsibilities. The position requires a commitment to ethical standards and confidentiality, with ongoing monitoring by UNICEF Bolivia to ensure the safety and integrity of both volunteers and beneficiaries.

Duties and Responsibilities:
Volunteers will provide emotional support and prevention assistance through a call center, working in shifts as assigned by their supervisor. Responsibilities include participating in training on protocols and case management, managing calls effectively, and ensuring a supportive environment for callers. Volunteers must report any emotional distress or ethical concerns to their supervisor immediately. They are also expected to engage in synchronous training sessions and periodic activities organized by UNICEF Bolivia, complete mandatory self-guided courses, and maintain a distraction-free workspace during their shifts. Adherence to ethical guidelines and confidentiality is crucial, and any violations may result in immediate review of the volunteer's assignment.

Required Qualifications:
Candidates must possess strong communication skills, empathy, and a commitment to supporting vulnerable populations. They should be able to work collaboratively in a team environment and demonstrate reliability in fulfilling their volunteer commitments. Familiarity with call center operations and experience in providing emotional support or counseling is advantageous but not mandatory. Volunteers must also be comfortable using technology and managing online platforms for training and communication.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field is preferred. Volunteers should have a basic understanding of child rights and the challenges faced by vulnerable populations in Bolivia.

Experience:
Previous experience in volunteer work, particularly in emotional support or crisis intervention, is beneficial. However, the position is open to individuals who are willing to learn and engage in training to develop the necessary skills for effective support.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages, particularly indigenous languages or English, is considered an asset but not required.

Additional Notes:
This is a volunteer position with a flexible commitment of 8 to 10 hours per week. Volunteers will work remotely and must have access to a computer with specific technical requirements, including a stable internet connection and a quiet workspace. The role is designed to be ethical and safe, with ongoing support and supervision from UNICEF Bolivia. Volunteers are encouraged to complete additional specialized courses for certification, enhancing their skills and contributions to the project.