Online Volunteer for Emotional Support and Prevention

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the protection and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in creating policies and services for children and their families. The organization prioritizes the most disadvantaged children, including those affected by war, disasters, and extreme poverty, and works to ensure their rights are protected in emergencies. UNICEF's mission is guided by the Convention on the Rights of the Child, aiming to promote equal rights for women and girls and their participation in community development. The organization collaborates with various partners to achieve sustainable human development goals and uphold the principles of peace and social progress as outlined in the UN Charter.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts, dedicating 8 to 10 hours per week, and will be responsible for offering emotional accompaniment to the Bolivian community. This role is crucial in addressing the emotional well-being of individuals, particularly those in vulnerable situations such as women facing violence, migrants, and the LGBTQI+ community. Volunteers will undergo comprehensive training on UNICEF's care protocols, case management, and call center operations, ensuring they are well-equipped to handle sensitive situations. The position emphasizes the importance of ethical conduct and confidentiality, with ongoing monitoring and support from supervisors to ensure a safe and effective service delivery.

Duties and Responsibilities:
Volunteers will be tasked with providing emotional support through a call center, working in designated shifts as assigned by their supervisor. Responsibilities include:

• Engaging with callers to provide emotional support and guidance, particularly to vulnerable populations.
• Participating in training sessions to understand UNICEF's protocols for care and support.
• Managing call center operations, including receiving and documenting cases.
• Ensuring adherence to ethical guidelines and confidentiality agreements.
• Reporting any emotional distress or technical issues to the designated supervisor promptly.
• Actively participating in synchronous training and periodic activities organized by UNICEF Bolivia.
• Completing mandatory self-guided courses available on the virtual learning platform.
• Optionally, accessing specialized courses that provide certification upon completion.

Required Qualifications:
Candidates must possess strong communication skills, empathy, and a commitment to supporting vulnerable populations. They should be able to work independently and collaboratively within a team. Familiarity with call center operations and experience in emotional support or counseling is advantageous. Volunteers must demonstrate a high level of ethical standards and confidentiality in their interactions. Additionally, they should be adaptable and willing to engage in continuous learning through training and development opportunities provided by UNICEF.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, counseling, or a related field is preferred. Volunteers should have a foundational understanding of emotional support practices and the challenges faced by vulnerable populations.

Experience:
Previous experience in a support role, particularly in emotional or psychological assistance, is highly desirable. Candidates should have a demonstrated ability to handle sensitive situations and provide support to individuals in distress. Experience in volunteer work or community service is also beneficial, as it reflects a commitment to social responsibility and community engagement.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Proficiency in English or other languages is considered an asset, as it may enhance communication with diverse populations and facilitate broader outreach efforts.

Additional Notes:
This is a volunteer position with a commitment of 8 to 10 hours per week. Volunteers will be required to complete an induction process and mandatory training before starting their assignments. The role is remote, allowing volunteers to work from home, but they must have the necessary technology and a conducive work environment. Volunteers will receive ongoing support and supervision from UNICEF staff, ensuring a positive and impactful experience. The position emphasizes ethical conduct and the importance of safeguarding the well-being of both volunteers and beneficiaries.