Strategy and Operations Manager

Job Posting Organization:
Mercy Corps is an international non-profit organization founded with the mission to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. Established in 1981, Mercy Corps operates in over 40 countries worldwide, employing more than 5,000 staff members. The organization is committed to fostering diversity and inclusion within its teams, believing that a diverse workforce enhances its ability to achieve long-term impact in the communities it serves.

Job Overview:
The Strategy and Operations Manager position is pivotal within the Ethics and Compliance Department (ECD) at Mercy Corps. This role requires specialized expertise and direct project management support to align with the organization's strategic priorities. The manager will work closely with the Chief Ethics and Compliance Officer (CECO) to implement streamlined project management processes that enhance cohesion and clarity within the ECD. The position involves engaging in strategic opportunities and cross-organizational projects aimed at improving decision-making and communication across the agency. The Strategy and Operations Manager will also serve as a strategic advisor to the ECD Leadership Team, executing a knowledge management framework that facilitates resource creation and retention. This role champions best practices and technology platforms to enhance communication and engagement related to the functions of the Ethics and Compliance department.

Duties and Responsibilities:
The duties and responsibilities of the Strategy and Operations Manager include providing executive support to the CECO, maintaining the CECO's calendar, scheduling meetings, preparing briefing materials, and proofreading department documents. The manager will support strategic planning by identifying partnership opportunities, developing organization-wide ethics initiatives, and facilitating interdepartmental dialogue. They will lead the design and implementation of an ECD Analytics Strategy, innovate analytics solutions, and develop standardized reporting templates. Additionally, the manager will provide logistical support for department meetings, oversee financial records, support recruitment, and manage onboarding processes for new team members. Project management responsibilities include leading key strategic workstreams, refining ECD products and deliverables, and ensuring effective communication across teams. The manager will also facilitate knowledge management initiatives and support the Joint Ethics and Safeguarding Committee by coordinating meetings and preparing necessary materials.

Required Qualifications:
Candidates must possess a minimum of 5 years of professional experience in a fast-paced environment, with at least 4 years in an administrative and executive support role, preferably within an NGO. A Bachelor's degree in International Development or a relevant field is required. Experience in international, non-profit, or government sectors is essential, along with a proven ability to manage multiple projects and deliver results in a timely manner. Strong decision-making capabilities, adaptability, and proactive problem-solving skills are crucial. Candidates should demonstrate strong interpersonal skills, relationship management experience, and the ability to work collaboratively across diverse teams. Confidentiality, analytical skills, and proficiency in MS Office software are also required.

Educational Background:
A Bachelor's degree in International Development or a related field is required for this position. This educational background provides the necessary foundation for understanding the complexities of international development work and the ethical considerations involved in compliance and governance.

Experience:
The position requires a minimum of 5 years of professional experience, with at least 4 years specifically in administrative and executive support roles. Experience in managing multiple projects, particularly in a non-profit or international context, is highly desirable. Candidates should have a track record of delivering results in a fast-paced environment and demonstrate the ability to adapt to changing priorities and challenges.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential given the international nature of the organization. Additional language skills may be beneficial, particularly in languages relevant to the regions where Mercy Corps operates.

Additional Notes:
This position is ideally based in Portland, OR, or Washington, D.C., but remote work may be possible for other U.S.-based locations. The role may require travel up to 20% of the time. The successful candidate will be expected to engage in a wide range of activities, including administrative tasks and program management, demonstrating flexibility and a results-driven approach.