Gift Processing Coordinator

Job Posting Organization:
Mercy Corps is a leading global organization founded on the belief that a better world is possible. Established to respond to disasters and hardships, Mercy Corps operates in over 35 countries worldwide, partnering with communities to implement bold solutions that help individuals overcome adversity and build stronger communities from within. The organization is dedicated to creating impactful and flexible funding solutions, focusing on unrestricted fundraising from individuals, companies, and foundations. The Philanthropic Growth & Engagement (PG&E) Department plays a crucial role in advancing Mercy Corps' mission by elevating its global profile and influence through effective fundraising and engagement strategies.

Job Overview:
The Gift Processing Coordinator is responsible for the accurate and timely processing of daily donations into Mercy Corps’ donor database. This role focuses on mass market direct mail, online, and monthly gifts, ensuring that all data entry is performed with precision. The coordinator will create and maintain accurate donation and constituent records in The Raiser’s Edge, adhering to established data standards while performing ongoing data hygiene tasks. Collaboration with the Development Operations team and partner vendors is essential for problem-solving and managing complex gift and data entry cases. The position requires adaptability to evolving responsibilities as systems and organizational needs change, and the coordinator will also back up and cross-train with the Senior Coordinator for Major & Special Gifts.

Duties and Responsibilities:
The Gift Processing Coordinator's duties include downloading donation transaction reports from various software and data sources, organizing and validating gift data in Excel, and importing it into The Raiser’s Edge donor database. They ensure correct gift coding and provide specialized handling for complex gifts, such as donor-advised funds and gifts with premiums. The coordinator serves as the point person for monthly giving data, processes monthly giving signups, and validates monthly gifts regularly. They also complete various updates in The Raiser’s Edge, including solicit code requests and deceased notifications, and troubleshoot database problems related to gift and constituent records. Additionally, the coordinator will perform tasks at the Portland office, such as sorting donation mail and maintaining documentation related to policies and procedures.

Required Qualifications:
Candidates must have at least one year of experience in nonprofits, preferably in fundraising, development operations, or finance. Familiarity with The Raiser’s Edge database or other donor databases is required, with RE NXT experience considered a plus. Proficiency in Microsoft Office Suite, particularly Excel, is essential, along with a high level of detail orientation and strong data entry skills. The ability to follow precise multi-step procedures, prioritize multiple tasks, and meet deadlines is crucial. Effective verbal and written communication skills, relationship-building abilities, and flexibility under pressure are also necessary for success in this role.

Educational Background:
While specific educational requirements are not detailed, a background in nonprofit management, finance, or a related field would be beneficial for this position. Candidates should possess skills that align with the responsibilities of the role, particularly in data management and fundraising operations.

Experience:
The position requires a minimum of one year of relevant experience in the nonprofit sector, with a strong preference for candidates who have worked in fundraising or development operations. Experience with donor databases, particularly The Raiser’s Edge, is highly valued, as is a demonstrated ability to manage data entry tasks with accuracy and efficiency.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication within the organization and with external stakeholders. Additional language skills may be beneficial but are not explicitly required.

Additional Notes:
This is a hybrid position based in Portland, OR, requiring the coordinator to work at the office three days a week, with the option to perform job responsibilities remotely on other days. The role does not have supervisory responsibilities and reports directly to the Development Operations Manager. Mercy Corps is committed to equal employment opportunities and maintaining a safe and inclusive work environment, adhering to safeguarding principles and ethical standards.