Medical Assistant

Job Posting Organization:
The International Organization for Migration (IOM) is an intergovernmental organization established in 1951, with a mission to promote humane and orderly migration for the benefit of all. IOM operates in over 100 countries and has more than 10,000 employees worldwide. The organization focuses on providing services and advice concerning migration to governments and migrants alike, ensuring that migration is safe, orderly, and dignified. IOM is committed to the principles of inclusion, respect for diversity, and integrity, and aims to assist in the management of migration in a way that respects human rights and promotes social and economic development.

Job Overview:
The Medical Assistant position at the Migration Health Assessment Centre (MHAC) in Ankara, Türkiye, is a critical role that involves supporting the health assessment programs for migrants. The successful candidate will work under the supervision of the Chief Migration Health Officer and the Senior Medical Assistant, and will be responsible for various functions related to the call centre and reception/data processing units. This role requires flexibility, as the incumbent may be assigned to different tasks within the MHAC. The Medical Assistant will provide essential information to migrants regarding health assessments, manage appointments, and maintain accurate records in the IOM database. The position is vital for ensuring that migrants receive timely and accurate health assessments, contributing to their overall well-being and integration into society.

Duties and Responsibilities:
The Medical Assistant will have a range of duties and responsibilities, including but not limited to:

• Supporting the coordination and efficient operation of the call centre function.
• Providing information to migrants regarding health assessments via phone.
• Registering migrants in the IOM database, scheduling and confirming medical appointments, and communicating messages for medical staff and beneficiaries.
• Preparing master lists of migrants scheduled for health assessments and submitting them to relevant service providers.
• Maintaining daily statistics related to health assessments and updating records.
• Contributing to customer satisfaction evaluation management.
• Performing data processing activities, including explaining the registration process to applicants, checking identities, entering biodata, taking photos, and printing necessary documents.
• Receiving completed medical examination forms and updating the database.
• Preparing and packaging medical files during mobile health assessment missions. 1
• Transmitting completed medical forms and documents to partners, ensuring correct addresses and tracking numbers. 1
• Filing incoming and outgoing correspondence and IOM documents. 1
• Checking and photocopying bank deposit slips and submitting them to the Administrative/Finance Assistant. 1
• Performing other duties as assigned.

Required Qualifications:
Candidates must possess a University Degree with at least three years of relevant working experience, or a Secondary School Diploma with at least five years of relevant working experience. A certificate in IT/Data entry is considered an advantage. Candidates should demonstrate high computer literacy, particularly in Windows and MS Office, and knowledge of medical terminology is beneficial. Previous experience in NGOs or international organizations is also an advantage. The position requires strong analytical skills, excellent communication abilities, and a fast and accurate typing speed of at least 60 words per minute.

Educational Background:
The educational background required for this position includes a University Degree from an accredited institution listed in the UNESCO World Higher Education Database, or a Secondary School Diploma with extensive relevant experience. Candidates with additional certifications in IT or data entry will have an advantage in the selection process.

Experience:
The ideal candidate should have experience in computer data entry, elaboration, and analysis, or in a call centre environment, preferably within a medical institution. Familiarity with data management principles and customer care is essential. The candidate should also possess a typing speed of at least 60 words per minute and demonstrate proficiency in using various computer applications.

Languages:
Proficiency in Turkish and English is mandatory for this position. Knowledge of additional languages commonly spoken by beneficiaries is considered an advantage. IOM's official languages include English, French, and Spanish, and proficiency in these languages may be evaluated during the selection process through written and/or oral assessments.

Additional Notes:
This position is subject to local recruitment, and only candidates holding a valid residence and work permit for Türkiye will be considered. The appointment will be contingent upon medical fitness certification and verification of residency and visa requirements. IOM has a zero-tolerance policy regarding conduct that contradicts its mission, including discrimination and harassment. The organization does not charge any fees during the recruitment process and only accepts applications submitted through its online recruitment system. Candidates are encouraged to visit the IOM Careers and Job Vacancies website for further information and job postings.