Support Manager

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization established to assist people who are forced to flee their homes due to conflict, persecution, or natural disasters. NRC operates in multiple countries around the world, providing essential support and services to millions of displaced individuals. The organization is recognized for its commitment to high-quality aid and advocacy for the rights of refugees and internally displaced persons. NRC fosters a culture of responsibility, professional growth, and innovation among its employees, promoting diversity, equity, and inclusion within its workforce. The organization emphasizes safeguarding and expects all employees to contribute to a safe environment, treating everyone with respect and dignity, and reporting any form of exploitation or harassment.

Job Overview:
The Support Manager position is crucial for overseeing the management of support activities, including finance, administration, and logistics within the field office. The role requires the individual to manage the support staff effectively and ensure compliance with NRC policies, guidelines, and procedures. The Support Manager will be responsible for daily human resources management, administration, accounting, logistics, and security" style="border-bottom: 1px dotted #007bff !important;">security operations at the field office. This position also involves liaising with local administrative services and coordinating with local operational authorities to ensure smooth operations. The Support Manager will play a key role in capacity building for the support team and will be involved in the implementation of projects in the area, ensuring that resources are utilized efficiently and equitably across various departments and projects.

Duties and Responsibilities:
The Support Manager will have a wide range of responsibilities, including: managing the support personnel at the field office and intervention area; ensuring adherence to NRC policies, manuals, and standard operating procedures; maintaining contact with administrative services and local coordination bodies; establishing supplier catalogs to facilitate informed programming; liaising with local authorities and administrative bodies; supporting implementation partners in compliance with contractual agreements; developing the capacity of the support team and transferring key skills; collaborating with local authorities and relevant stakeholders; promoting the rights of internally displaced persons and returnees in line with advocacy strategies; ensuring rational use of resources and equitable allocation according to departmental and project planning; and providing support for project implementation in collaboration with the Support Manager.

Required Qualifications:
Candidates must possess the following professional skills and qualifications: experience in a support role within humanitarian or recovery contexts; proven track record in complex and volatile environments; documented results related to the responsibilities of the position; in-depth knowledge of English, both spoken and written; significant experience in managing large teams; and specific skills and knowledge relevant to the context, including project management capabilities, strong planning and monitoring skills, analytical abilities, teamwork skills, and proficiency in French writing.

Educational Background:
The ideal candidate should hold a university degree equivalent to five years of study in fields such as Economics, Management, Pedagogy, Law, or related disciplines. This educational background is essential for understanding the complexities of the role and the humanitarian context in which NRC operates.

Experience:
A minimum of three years of professional experience in humanitarian activities and coordination is required. Additionally, candidates should have at least two years of experience in team management, demonstrating their ability to lead and develop a diverse team effectively.

Languages:
Fluency in English is mandatory, with strong written and verbal communication skills. Proficiency in French is also required, particularly for written communication. Knowledge of additional languages may be considered an asset but is not mandatory.

Additional Notes:
The position is full-time, and while the specific contract duration is not mentioned, candidates should be prepared for a dynamic work environment that may involve challenges typical of humanitarian operations. NRC is committed to recruiting both nationally and internationally, and the organization offers competitive compensation and benefits to its employees.