Identity Management Support

Job Posting Organization:
The job is posted by UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to saving lives and protecting the rights of refugees, forcibly displaced communities, and stateless people. UNHCR operates in over 130 countries, providing assistance and support to millions of individuals who have been forced to flee their homes due to conflict, persecution, or violence. The organization aims to ensure that everyone has the right to seek asylum and find safe refuge in another country, and it works to promote durable solutions for refugees, including voluntary repatriation, local integration, or resettlement to a third country. UNHCR is committed to upholding the principles of international protection and advocating for the rights of displaced persons.

Job Overview:
The Identity Management Support position at UNHCR FO Zarzis is crucial for the effective management of identity documentation for asylum seekers and refugees. The incumbent will play a vital role in the renewal of documentation, which is essential for the legal status and protection of individuals under UNHCR's mandate. This position involves direct interaction with persons of concern, requiring the incumbent to provide guidance on renewal procedures and rights, ensuring that individuals are well-informed and supported throughout the process. The role also includes maintaining accurate records and contributing to data management efforts, which are critical for the operational effectiveness of UNHCR's identity management activities. The incumbent will be expected to work collaboratively with various teams within UNHCR to ensure that all processes are conducted in accordance with established standards and procedures, thereby enhancing the overall efficiency of case processing in the reception area.

Duties and Responsibilities:
The duties and responsibilities of the Identity Management Support position include:

• Assisting with the scheduling and reception of asylum seekers and refugees for documentation renewal.
• Actively participating in the renewal process and handling routine cases in line with UNHCR standards.
• Conducting interviews with individuals when required to gather necessary information for documentation.
• Providing counselling to persons of concern regarding renewal procedures and their rights.
• Responding to queries from individuals and ensuring timely referrals for those with specific needs.
• Maintaining accurate and up-to-date records in UNHCR systems related to identity management.
• Contributing to data entry and reporting efforts to support identity management activities.
• Assisting in the preparation of statistics and documentation related to identity management and reception.
• Ensuring that standard operating procedures are applied in all reception activities. 1
• Collaborating closely with protection colleagues, programme staff, data management teams, and partners to ensure smooth operations and reliable population data. 1
• Collecting accurate data during dedicated surveys as part of identity management activities. 1
• Upholding UNHCR’s principles and standards while delivering high-quality services.

Required Qualifications:
The required qualifications for the Identity Management Support position include strong organizational skills, attention to detail, and the ability to deliver high-quality services. The incumbent should possess excellent interpersonal skills to effectively communicate with persons of concern and collaborate with various teams. A solid understanding of UNHCR's principles and standards is essential, as well as the ability to work in a fast-paced environment while maintaining accuracy and efficiency in all tasks.

Educational Background:
The educational background required for this position typically includes a degree in social sciences, international relations, or a related field. Candidates with relevant certifications or training in refugee protection, identity management, or data management will be considered favorably. A strong academic background that demonstrates an understanding of the challenges faced by refugees and asylum seekers is advantageous.

Experience:
Candidates for the Identity Management Support position should have prior experience working in a humanitarian or refugee context, particularly in roles related to identity management, case processing, or client support. Experience in data management and reporting is also valuable, as the role involves maintaining accurate records and contributing to statistical reporting. Familiarity with UNHCR's operational standards and procedures will be beneficial for candidates.

Languages:
The mandatory language for this position is proficiency in English, as it is the working language of UNHCR. Knowledge of Arabic is highly desirable, given the context of the position in Tunisia, and proficiency in French may also be beneficial. Candidates who can communicate in multiple languages will have an advantage in this role, as it involves interaction with diverse populations.

Additional Notes:
This position is classified under UNOPS LICA5 and is not remote. The target start date for the role is January 1, 202

• The position is full-time and is expected to be based in Zarzis, Tunisia. The incumbent will be part of a family-type staff member category, and the hardship level for this position is classified as A, indicating the least hardship. Candidates should be prepared to work in a challenging environment while adhering to UNHCR's commitment to protecting the rights and well-being of refugees and asylum seekers.