Case Processing Team Member for Durable Solutions

Job Posting Organization:
The job posting organization is UNOPS, which stands for the United Nations Office for Project Services. Established in 1973, UNOPS is dedicated to helping people build better lives and countries achieve sustainable development. The organization operates in over 80 countries, employing more than 20,000 personnel globally. UNOPS focuses on project management, infrastructure, procurement, and human resources, aiming to provide efficient and effective support to the United Nations and its partners.

Job Overview:
The position of Case Processing Team Member for Durable Solutions is crucial within the context of refugee assistance and management. The incumbent will be part of a dedicated team responsible for processing cases related to durable solutions for refugees in Zarzis. This role involves direct engagement with refugees, where the team member will conduct profiling, screening, and interviews to assess their needs and identify suitable solutions such as resettlement, complementary pathways, or voluntary repatriation. The incumbent will also be responsible for preparing necessary assessment reports and documentation, ensuring that all processes align with the established Standard Operating Procedures (SOPs). Furthermore, the role requires providing counseling to refugees to help them understand their options and make informed decisions regarding their future. The incumbent will play a vital role in ensuring that documentation is processed in a timely manner, facilitating access to the identified solutions for persons of concern. Additionally, the position involves maintaining electronic databases related to resettlement and other pathways, ensuring data accuracy and compliance with procedures, and preparing statistical reports as needed.

Duties and Responsibilities:
The duties and responsibilities of the Case Processing Team Member include:

• Actively engaging in profiling, screening, and interviewing refugees to assess their needs for durable solutions.
• Preparing all necessary assessment reports and documentation in accordance with relevant SOPs.
• Providing counseling to refugees and other persons of concern to assist them in identifying the most appropriate durable solution.
• Ensuring timely processing of documents to facilitate access to identified solutions for persons of concern.
• Updating and maintaining electronic databases for resettlement, voluntary repatriation, and complementary pathways, ensuring accuracy and compliance with procedures.
• Preparing statistical and ad-hoc reports, drafting and submitting documentation related to durable solutions, and entering data into systems as required.
• Conducting Vulnerability Assessments for complex and urgent cases as needed.
• Supporting identity management activities when necessary.
• Collaborating with other team members and stakeholders to enhance the effectiveness of the case processing team.

Required Qualifications:
The required qualifications for this position include strong interpersonal and communication skills, the ability to work effectively in a team environment, and a commitment to the principles of humanitarian assistance. The candidate should demonstrate a high level of empathy and understanding towards refugees and persons of concern. Proficiency in data management and reporting is essential, as well as the ability to maintain confidentiality and handle sensitive information appropriately. The candidate should also possess problem-solving skills and the ability to work under pressure in a fast-paced environment.

Educational Background:
The educational background required for this position typically includes a bachelor's degree in social sciences, international relations, or a related field. Additional certifications or training in refugee assistance, case management, or related areas would be advantageous and may enhance the candidate's suitability for the role.

Experience:
The level of experience needed for this position includes prior experience in case management, refugee assistance, or related fields. Candidates should have a demonstrated understanding of the challenges faced by refugees and the processes involved in providing durable solutions. Experience working with vulnerable populations and familiarity with relevant legal frameworks and policies is highly desirable. The ideal candidate should have at least 2-3 years of relevant work experience in a similar role or context.

Languages:
Mandatory languages for this position include proficiency in English and Arabic, as these are essential for effective communication with refugees and stakeholders. Knowledge of additional languages, particularly French or other local dialects, would be considered an asset and beneficial for the role.

Additional Notes:
This position is classified under the UNOPS LICA6 category, indicating a specific level of responsibility and expertise. The target start date for this position is January 1, 202

• The role is not remote and is based in Zarzis, Tunisia. The position does not require a functional clearance, and it is important to note that the hardship level for this role is classified as A, indicating the least hardship conditions. The position is suitable for family staff members, allowing for family relocation if applicable.