Crisis Case Manager (Level 3)

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and 26 U.S. cities, employing more than 14,000 staff members. The organization is dedicated to helping refugees and displaced individuals by providing essential services such as health care, education, and economic support. The IRC's mission is to restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The Home Study and Post-Release Services (HSPRS) program is a critical component of the IRC's work in the U.S., focusing on unaccompanied children and their sponsors, ensuring their safety and well-being during the transition process.

Job Overview:
The Crisis Case Manager (Level 3) plays a vital role in the IRC's Home Study and Post-Release Services (HSPRS) program, which is designed to support unaccompanied children released from custody into the care of sponsors. This position involves conducting thorough home studies to assess the suitability of potential sponsors and providing ongoing case management support to ensure the safety and stability of children in their new environments. The Crisis Case Manager will work closely with children facing specific challenges, developing tailored service plans that address their unique needs. The role requires a strong understanding of trauma-informed care and the ability to navigate complex family dynamics, ensuring that children receive the necessary resources and support to thrive. The position is part of a larger national initiative, with ambitious goals and a commitment to delivering high-quality services within a defined timeframe.

Duties and Responsibilities:
The duties and responsibilities of the Crisis Case Manager (Level 3) include conducting initial in-home assessments with children and their sponsors, followed by regular in-person contacts for the first 45-60 days based on the needs of the child and family. The case manager will develop individualized service plans that guide the provision of trauma-informed case management services. This includes conducting comprehensive assessments, interviewing relevant parties, and documenting findings in detailed reports. The case manager will continually assess changes in behavior and conditions that may impact the child's safety and well-being, providing crisis intervention support when necessary. Responsibilities also include connecting families to various community resources, maintaining accurate records, and ensuring timely documentation of all interactions and outcomes. The case manager must build and maintain relationships with community service providers and uphold confidentiality and mandatory reporting standards.

Required Qualifications:
Candidates must possess a Master’s degree in social work, psychology, or a related behavioral science field that requires direct clinical experience. Fluency in both Spanish and English, both written and verbal, is mandatory. A minimum of two years of experience in case management is required, including conducting intakes, assessments, and developing service plans. Additionally, candidates should have at least one year of professional experience working with children and families in contexts such as family reunification, kinship care, or child welfare. Proven ability to manage complex client situations with a focus on safety and child protection principles is essential. Experience working with immigrant populations and unaccompanied minors is strongly preferred, along with knowledge of local community social services and the ability to navigate the social service system effectively.

Educational Background:
The educational background required for this position includes a Master’s degree in social work, psychology, or another relevant behavioral science discipline. This educational requirement ensures that the candidate has the necessary theoretical knowledge and practical skills to provide effective case management and support to unaccompanied children and their sponsors.

Experience:
Candidates should have a minimum of two years of experience in case management, specifically in roles that involve conducting assessments, developing service plans, and providing direct support to clients. Additionally, at least one year of experience working with children and families in contexts related to child protection, family reunification, or similar fields is required. Experience with immigrant populations and unaccompanied minors is highly desirable, as it demonstrates an understanding of the unique challenges faced by these groups.

Languages:
Fluency in both Spanish and English is mandatory for this position, as effective communication with children and their sponsors is crucial. Proficiency in additional languages may be considered an asset, but Spanish and English are the primary languages required for this role.

Additional Notes:
This position is part of a 36-month contract that ends on September 30, 202

• The Crisis Case Manager will be expected to travel up to 80% of the time, often covering distances of up to 200 miles, and may need to work evenings and weekends to accommodate the schedules of children and sponsors. The role follows a hybrid remote/in-office schedule, depending on the assigned office location. Compensation for this position ranges from $35.00 to $36.69 per hour, with specific offers calibrated based on work location and individual candidate experience. The IRC is an Equal Opportunity Employer and offers a comprehensive benefits package, including paid time off, medical and dental insurance, retirement savings plans, and an Employee Assistance Program.