Senior Bilingual Resettlement Officer

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent humanitarian organization that was founded in 1933 at the behest of Albert Einstein. The IRC operates in over 40 countries and 29 U.S. cities, focusing on providing assistance to individuals affected by conflict and disaster. The organization aims to restore health, safety, education, economic wellbeing, and power to those in need. With a mission to deliver lasting impact, the IRC employs a diverse workforce dedicated to helping millions of people regain control over their lives and strengthen their communities. The IRC UK, part of the global network, works to enhance its profile, influence policy changes, and secure funding to support its humanitarian efforts. Since 2021, IRC UK has also been directly involved in providing integration services to refugees in England, with additional offices in major European cities such as Berlin, Bonn, Brussels, Geneva, and Stockholm.

Job Overview:
The Senior Bilingual Resettlement Officer is responsible for leading the delivery of culturally and linguistically appropriate support to refugee households resettling in Hampshire under various UK Government Resettlement Programs, including the Afghan Resettlement Programme and the United Kingdom Resettlement Scheme. This role emphasizes the supervision and support of Resettlement Officers, ensuring effective casework delivery and adherence to safeguarding protocols. The Senior Officer will guide complex cases, contribute to staff development through mentoring and training, and coordinate multi-agency services to facilitate timely access to essential services such as housing, healthcare, and education. Support will be provided in both English and Dari/Pashto, utilizing home visits, remote assistance, and group sessions. The position also involves attending strategic meetings with local authorities and collaborating with delivery partners to enhance service delivery.

Duties and Responsibilities:
The Senior Bilingual Resettlement Officer will have a diverse set of responsibilities, including:

• Supervising and mentoring Resettlement Officers, setting clear expectations, performance objectives, and providing regular feedback.
• Training Resettlement Officers on project activities and supporting them in their work with refugee households.
• Assisting Resettlement Officers with complex cases, ensuring timely access to necessary services.
• Reviewing caseloads to ensure equitable distribution and addressing emerging support needs.
• Welcoming newly arrived individuals and providing initial support, including risk assessments and home safety orientations.
• Researching and identifying services that help clients achieve their goals and facilitating referrals.
• Representing the IRC in meetings with local authorities and contributing to strategic discussions.
• Collaborating with partners to ensure coordinated support for households and participating in joint planning and case discussions.
• Ensuring compliance with reporting requirements and maintaining accurate records. 1
• Attending multi-agency coordination meetings and contributing to service development.

Required Qualifications:
Candidates must possess a strong knowledge of UK statutory services, including housing, welfare, healthcare, and education, as well as safeguarding frameworks. They should demonstrate strong organizational and administrative skills, including accurate record-keeping and reporting. Excellent written and verbal communication skills in both English and Dari/Pashto are essential, along with strong interpersonal skills for building relationships with various stakeholders. Proficiency in Microsoft Office and experience with online meeting platforms are required. Candidates should also have the ability to travel regularly within the service delivery area and work flexibly both independently and as part of a team. Adherence to confidentiality and safeguarding standards is crucial, as is the ability to manage multiple priorities and deadlines.

Educational Background:
While specific educational qualifications are not explicitly stated, candidates are expected to have a background that supports their understanding of the statutory services and frameworks relevant to the role. This may include degrees or certifications in social work, community development, or related fields that equip them with the necessary knowledge and skills to perform effectively in this position.

Experience:
A minimum of two years of relevant experience, either paid or voluntary, working with refugees, asylum seekers, or other vulnerable populations is required. Candidates should have experience in line management or staff supervision, including setting objectives and supporting performance development. Experience in project reporting, monitoring, or evaluation for funders is also necessary. Proven ability to plan and deliver group workshops in diverse environments is essential, along with experience supporting individuals with complex needs and familiarity with client relationship management systems. Lived experience of forced migration or navigating support systems as a refugee or asylum seeker is highly valued.

Languages:
Fluency in English is mandatory, and proficiency in Dari and/or Pashto is also required to effectively communicate with the refugee households being supported. Additional language skills may be considered an asset but are not explicitly required for this position.

Additional Notes:
This position is full-time and requires the candidate to work in person in Hampshire. The salary for this role is £37,807.81 per annum. Candidates must have the right to work in the UK and be available to start on 1st December 202

• The application deadline is set for 6th November 2025, with screening calls scheduled for 3rd and 4th November and panel interviews on 5th and 6th November. The IRC UK is committed to equality of opportunity and non-discrimination, welcoming applications from all candidates, including underrepresented groups and refugees. Reasonable adjustments will be provided for individuals with disabilities during the application and interview process.