Internship at the United Nations Sustainable Development Group System-Wide Evaluation Office
United Nations Secretariat
New York
United States
April 4, 2026
InternApril 4, 2026
Rollout Support Consultant
Job Description
Job Posting Organization:
UNICEF, the United Nations Children's Fund, is the world's leading children's rights organization, established 70 years ago. It operates in 190 countries and territories, focusing on promoting children's survival, protection, and development. UNICEF is the largest provider of vaccines for developing countries and is funded entirely by voluntary contributions from individuals, businesses, foundations, and governments. The organization employs over 12,000 staff across more than 145 countries, working tirelessly to ensure that every child has the opportunity to thrive.
Job Overview:
The Rollout Support Consultant will be stationed in the Division of Data, Analytics, Planning and Monitoring (DAPM), specifically within the Risk Management in Programming and Safeguarding (RMPS) Unit, as part of the Programme Effectiveness Team (PET). This role is crucial for supporting the operationalization of UNICEF's regulatory framework concerning risk management and safeguarding. The consultant will be responsible for ensuring that the workflows and processes are effectively aligned with the Complaints and Feedback Management (CFM) Procedure, facilitating the adoption of the Community-driven Accountability Response Eco-system (UNICARE) across UNICEF offices. The consultant will engage in business analysis, process design, and quality assurance, ensuring that the implementation of UNICARE enhances program effectiveness and accountability. The consultant will also develop a global rollout roadmap, provide hands-on support during the rollout phases, and create user guidance materials to facilitate the adoption of UNICARE.
Duties and Responsibilities:
The consultant's duties will include applying and operationalizing defined workflows and business processes during the UNICARE rollout, identifying gaps in workflows, gathering user needs, and translating them into actionable specifications for system development. The consultant will develop a global rollout roadmap, adapt existing deployment materials into a practical adoption toolbox, and provide hands-on support to country offices during the pilot and rollout phases. Additionally, the consultant will develop a data analysis framework for CFM data, ensuring alignment with UNICEF's standard dashboards, and support the development of user-friendly guidance materials. The consultant will also contribute to the development of WhatsApp and SMS feedback workflows and strengthen the CFM component of UNICEF's training modules.
Required Qualifications:
Candidates must possess a Master's degree in a relevant field such as Information Systems, Business Administration, International Development, or Social Sciences. They should have at least 5 years of progressively responsible experience in business process analysis, system adoption, or program systems management, preferably in international development or humanitarian contexts. Proven experience in supporting the rollout of Complaints and Feedback Management systems or similar accountability systems is essential. Candidates should have a strong background in business requirements gathering, workflow documentation, and familiarity with data analysis frameworks and dashboard development. Excellent stakeholder engagement and coordination skills, along with strong analytical and problem-solving abilities, are also required.
Educational Background:
A Master's degree in a relevant field such as Information Systems, Business Administration, International Development, Social Sciences, or a related discipline is required for this position. This educational background is essential to ensure that the consultant has the necessary theoretical knowledge and practical skills to effectively contribute to UNICEF's objectives in risk management and safeguarding.
Experience:
The position requires at least 5 years of progressively responsible experience in business process analysis, system adoption/rollout, or program systems management. This experience should preferably be in international development or humanitarian contexts, demonstrating the candidate's ability to navigate complex environments and contribute to effective program implementation.
Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the international nature of UNICEF's work. Additional languages may be beneficial, particularly those relevant to the regions where UNICEF operates, enhancing communication and stakeholder engagement.
Additional Notes:
The consultancy is set to last from December 23, 2025, to September 30, 2026, and is home/office based, indicating that it can be performed remotely. The consultant will be required to maintain current health insurance coverage and must have a completed profile in UNICEF's e-Recruitment system. Payment will be based on the submission of satisfactory deliverables, and UNICEF reserves the right to withhold payment if the deliverables do not meet the required standards. The selected candidate will also need to ensure that they have the necessary visa and health insurance for the duration of the contract.
UNICEF, the United Nations Children's Fund, is the world's leading children's rights organization, established 70 years ago. It operates in 190 countries and territories, focusing on promoting children's survival, protection, and development. UNICEF is the largest provider of vaccines for developing countries and is funded entirely by voluntary contributions from individuals, businesses, foundations, and governments. The organization employs over 12,000 staff across more than 145 countries, working tirelessly to ensure that every child has the opportunity to thrive.
Job Overview:
The Rollout Support Consultant will be stationed in the Division of Data, Analytics, Planning and Monitoring (DAPM), specifically within the Risk Management in Programming and Safeguarding (RMPS) Unit, as part of the Programme Effectiveness Team (PET). This role is crucial for supporting the operationalization of UNICEF's regulatory framework concerning risk management and safeguarding. The consultant will be responsible for ensuring that the workflows and processes are effectively aligned with the Complaints and Feedback Management (CFM) Procedure, facilitating the adoption of the Community-driven Accountability Response Eco-system (UNICARE) across UNICEF offices. The consultant will engage in business analysis, process design, and quality assurance, ensuring that the implementation of UNICARE enhances program effectiveness and accountability. The consultant will also develop a global rollout roadmap, provide hands-on support during the rollout phases, and create user guidance materials to facilitate the adoption of UNICARE.
Duties and Responsibilities:
The consultant's duties will include applying and operationalizing defined workflows and business processes during the UNICARE rollout, identifying gaps in workflows, gathering user needs, and translating them into actionable specifications for system development. The consultant will develop a global rollout roadmap, adapt existing deployment materials into a practical adoption toolbox, and provide hands-on support to country offices during the pilot and rollout phases. Additionally, the consultant will develop a data analysis framework for CFM data, ensuring alignment with UNICEF's standard dashboards, and support the development of user-friendly guidance materials. The consultant will also contribute to the development of WhatsApp and SMS feedback workflows and strengthen the CFM component of UNICEF's training modules.
Required Qualifications:
Candidates must possess a Master's degree in a relevant field such as Information Systems, Business Administration, International Development, or Social Sciences. They should have at least 5 years of progressively responsible experience in business process analysis, system adoption, or program systems management, preferably in international development or humanitarian contexts. Proven experience in supporting the rollout of Complaints and Feedback Management systems or similar accountability systems is essential. Candidates should have a strong background in business requirements gathering, workflow documentation, and familiarity with data analysis frameworks and dashboard development. Excellent stakeholder engagement and coordination skills, along with strong analytical and problem-solving abilities, are also required.
Educational Background:
A Master's degree in a relevant field such as Information Systems, Business Administration, International Development, Social Sciences, or a related discipline is required for this position. This educational background is essential to ensure that the consultant has the necessary theoretical knowledge and practical skills to effectively contribute to UNICEF's objectives in risk management and safeguarding.
Experience:
The position requires at least 5 years of progressively responsible experience in business process analysis, system adoption/rollout, or program systems management. This experience should preferably be in international development or humanitarian contexts, demonstrating the candidate's ability to navigate complex environments and contribute to effective program implementation.
Languages:
While the job description does not specify mandatory languages, proficiency in English is likely essential given the international nature of UNICEF's work. Additional languages may be beneficial, particularly those relevant to the regions where UNICEF operates, enhancing communication and stakeholder engagement.
Additional Notes:
The consultancy is set to last from December 23, 2025, to September 30, 2026, and is home/office based, indicating that it can be performed remotely. The consultant will be required to maintain current health insurance coverage and must have a completed profile in UNICEF's e-Recruitment system. Payment will be based on the submission of satisfactory deliverables, and UNICEF reserves the right to withhold payment if the deliverables do not meet the required standards. The selected candidate will also need to ensure that they have the necessary visa and health insurance for the duration of the contract.
Info
Job Posting Disclaimer
This job posting is provided for informational purposes only. The accuracy of the job description, qualifications, and other details mentioned is the sole responsibility of the employer or the organization listing the job. We do not guarantee the validity or legitimacy of this job posting. Candidates are advised to conduct their own due diligence and verify the details directly with the employer before applying.
We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
