Livelihoods and Market Support Officer
World Food Programme (WFP)
Arua
Uganda
January 4, 2026
Full-timeJanuary 4, 2026
Business Support Assistant (Digital Assistance, Data, and IT)
World Food Programme (WFP) About
Founded in 1961 and assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of its work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict.
In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. WFP also works to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in its humanitarian response.
WFP is the largest humanitarian organisation implementing school feeding programmes worldwide and has been doing so for over 50 years. Each year, WFP provides school meals to between 20 and 25 million children across 63 countries, often in the hardest-to-reach areas.
Job Description
Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. WFP operates globally, with a mission centered around the belief that food is a fundamental human right and that everyone deserves access to it. The organization is committed to diversity and inclusion, ensuring equal employment opportunities for all employees, regardless of race, gender, or background. WFP has received numerous accolades for its work, including the Nobel Peace Prize in 2020, and continues to strive for excellence in humanitarian assistance, with a workforce that is diverse, skilled, and dedicated to making a difference in the lives of those it serves. WFP has a presence in multiple countries, employing thousands of individuals who work collaboratively to deliver effective humanitarian assistance.
Job Overview:
The Business Support Assistant (Digital Assistance, Data, and IT) plays a crucial role in supporting the effective delivery of food assistance programs in Karamoja, Uganda. This position is responsible for providing essential digital assistance support, managing data, and delivering foundational IT services. The successful candidate will ensure the smooth implementation and operation of digital assistance tools, data management systems, and IT infrastructure. This role requires a proactive approach to problem-solving and the ability to work collaboratively with various stakeholders, including staff, partners, and the communities served. The Business Support Assistant will also be involved in training staff and partners on digital platforms, ensuring they are equipped to utilize these tools effectively. The position demands a strong understanding of data management principles and the ability to analyze data to inform decision-making and program adjustments.
Duties and Responsibilities:
The duties and responsibilities of the Business Support Assistant include:
Required Qualifications:
The required qualifications for this position include:
Educational Background:
The educational background needed for this position includes a completion of secondary school education, with a post-secondary certificate in a related functional area being required. A Bachelor’s degree in Information Technology, Computer Science, Digital Innovations, or a related field is considered an added advantage, providing a strong foundation for the technical aspects of the role.
Experience:
The level of experience needed for this position is at least 4 years in IT support, data management, or digital assistance roles. Candidates with experience in a humanitarian or development context will be preferred, as this background is highly desirable for understanding the unique challenges faced in these environments. Proven experience with IT infrastructure, digital tools, and data management systems is essential for success in this role.
Languages:
Fluency in oral and written English is mandatory for this position. Additionally, a working knowledge of local languages is considered an added advantage, as it can enhance communication with local communities and stakeholders.
Additional Notes:
This position is full-time and is based in Arua, Uganda. The World Food Programme is committed to providing an inclusive work environment and offers reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees in connection with the application or recruitment process. Candidates are encouraged to ensure their profiles are complete and accurate before applying, and only shortlisted candidates will be notified. WFP emphasizes the importance of a diverse workforce and is dedicated to maintaining a work environment free from discrimination and harassment.
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. WFP operates globally, with a mission centered around the belief that food is a fundamental human right and that everyone deserves access to it. The organization is committed to diversity and inclusion, ensuring equal employment opportunities for all employees, regardless of race, gender, or background. WFP has received numerous accolades for its work, including the Nobel Peace Prize in 2020, and continues to strive for excellence in humanitarian assistance, with a workforce that is diverse, skilled, and dedicated to making a difference in the lives of those it serves. WFP has a presence in multiple countries, employing thousands of individuals who work collaboratively to deliver effective humanitarian assistance.
Job Overview:
The Business Support Assistant (Digital Assistance, Data, and IT) plays a crucial role in supporting the effective delivery of food assistance programs in Karamoja, Uganda. This position is responsible for providing essential digital assistance support, managing data, and delivering foundational IT services. The successful candidate will ensure the smooth implementation and operation of digital assistance tools, data management systems, and IT infrastructure. This role requires a proactive approach to problem-solving and the ability to work collaboratively with various stakeholders, including staff, partners, and the communities served. The Business Support Assistant will also be involved in training staff and partners on digital platforms, ensuring they are equipped to utilize these tools effectively. The position demands a strong understanding of data management principles and the ability to analyze data to inform decision-making and program adjustments.
Duties and Responsibilities:
The duties and responsibilities of the Business Support Assistant include:
- Digital Assistance Services: Assist in the deployment, maintenance, and troubleshooting of digital assistance tools and applications used in food assistance programs. Provide training to staff and partners on the use of digital assistance platforms. Support staff, partners, and beneficiaries in accessing and utilizing digital assistance platforms.
- Data Management and Analytics: Ensure the availability of digital tools for accurate and timely data collection related to food assistance programs. Conduct regular data quality checks to ensure data accuracy and consistency. Assist in analyzing program data and preparing reports to inform decision-making.
- Foundational IT Services: Provide support for the installation and maintenance of IT infrastructure, including computers and network devices. Offer first-level technical support for IT issues faced by staff. Assist in software installation and updates. Maintain an inventory of IT assets and ensure proper usage. Monitor network systems for reliable connectivity. Implement security" style="border-bottom: 1px dotted #007bff !important;">security protocols to protect IT infrastructure.
- Documentation and Compliance: Maintain comprehensive documentation of digital assistance and IT systems. Ensure adherence to WFP policies and compliance with data protection regulations. Perform any other duties as required.
Required Qualifications:
The required qualifications for this position include:
- Education: Completion of secondary school education is mandatory. A post-secondary certificate in a related functional area is required. A Bachelor’s degree in Information Technology, Computer Science, Digital Innovations, or a related field is an added advantage.
- Experience: At least 4 years of experience in IT support, data management, or digital assistance roles is essential. Experience in a humanitarian or development context is highly desirable. Proven experience with IT infrastructure, digital tools, and data management systems is required.
- Knowledge & Skills: Technical skills in using and supporting digital tools and applications. Strong understanding of data management principles. Familiarity with network systems and IT security protocols. Excellent troubleshooting and critical thinking skills. Ability to analyze data and generate meaningful insights. Soft skills including strong communication, training abilities, and a commitment to high data quality standards.
Educational Background:
The educational background needed for this position includes a completion of secondary school education, with a post-secondary certificate in a related functional area being required. A Bachelor’s degree in Information Technology, Computer Science, Digital Innovations, or a related field is considered an added advantage, providing a strong foundation for the technical aspects of the role.
Experience:
The level of experience needed for this position is at least 4 years in IT support, data management, or digital assistance roles. Candidates with experience in a humanitarian or development context will be preferred, as this background is highly desirable for understanding the unique challenges faced in these environments. Proven experience with IT infrastructure, digital tools, and data management systems is essential for success in this role.
Languages:
Fluency in oral and written English is mandatory for this position. Additionally, a working knowledge of local languages is considered an added advantage, as it can enhance communication with local communities and stakeholders.
Additional Notes:
This position is full-time and is based in Arua, Uganda. The World Food Programme is committed to providing an inclusive work environment and offers reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees in connection with the application or recruitment process. Candidates are encouraged to ensure their profiles are complete and accurate before applying, and only shortlisted candidates will be notified. WFP emphasizes the importance of a diverse workforce and is dedicated to maintaining a work environment free from discrimination and harassment.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
