Medical Assistant

Job Posting Organization:
The International Organization for Migration (IOM) is an intergovernmental organization that provides services and advice concerning migration to governments and migrants alike. Established in 1951, IOM has grown to become a leading organization in the field of migration, with over 173 member states and offices in more than 100 countries. The organization aims to promote humane and orderly migration for the benefit of all, focusing on the needs of migrants and the communities they live in. IOM's mission includes providing humanitarian assistance, facilitating migration, and promoting the rights of migrants, ensuring that their dignity is respected and their needs are met.

Job Overview:
The Medical Assistant position at the Migration Health Assessment Centre (MHAC) in Kinshasa is a critical role that involves supporting the health assessment programs for migrants. The successful candidate will work under the supervision of the Chief Migration Health Officer and the Migration Health Physician. This role requires a flexible approach as the Medical Assistant may be assigned to either the call centre or the reception and data processing unit. The primary function of this position is to provide essential information to migrants regarding health assessments and IOM services, ensuring a smooth and efficient process for applicants. The Medical Assistant will be responsible for registering migrants in the IOM database, scheduling medical appointments, and maintaining accurate records related to health assessments. This position is vital in contributing to the overall customer satisfaction and operational efficiency of the MHAC.

Duties and Responsibilities:
The Medical Assistant will have a variety of duties and responsibilities, including but not limited to: supporting the coordination of the call centre function, providing information to migrants regarding health assessments via phone, registering migrants in the IOM database, scheduling and confirming medical appointments, and maintaining daily statistics related to health assessments. In the reception and data entry unit, the Medical Assistant will perform data processing activities such as explaining the registration process to applicants, checking applicant identities, entering biodata into the appropriate platform, taking photos, and printing necessary medical forms. The role also involves receiving completed medical examination forms, updating the database, preparing medical files for mobile health assessment missions, and ensuring accurate transmission of documents to partners. Additionally, the Medical Assistant will file incoming and outgoing correspondence and assist with administrative tasks as required.

Required Qualifications:
Candidates must possess a University Degree with at least three years of relevant working experience, or a Secondary School Diploma with at least five years of relevant experience. A certificate in IT or data entry is considered an advantage. The ideal candidate should have experience in computer data entry, call centre operations, and a strong understanding of data management principles. High computer literacy in Windows and MS Office is mandatory, and knowledge of medical terminology is a plus. Previous experience working with NGOs or international organizations is also advantageous.

Educational Background:
The educational requirements for this position include a University Degree from an accredited institution recognized by UNESCO or a Secondary School Diploma. The degree should be in a relevant field that supports the functions of the Medical Assistant role, such as health sciences, administration, or information technology. Additional certifications in IT or data entry are beneficial and may enhance a candidate's application.

Experience:
Candidates should have a minimum of three years of relevant working experience if they hold a University Degree, or five years if they have a Secondary School Diploma. Experience in a busy call centre environment, particularly in a medical context, is highly desirable. The candidate should also demonstrate proficiency in data entry and management, with a typing speed of at least 60 words per minute. Familiarity with customer care principles and previous secretarial or archival experience will be considered an asset.

Languages:
Fluency in French, English, and a local language is required for this position, both orally and in writing. The proficiency in these languages will be evaluated during the selection process, which may include written and/or oral assessments. Knowledge of IOM's official languages, which include English, French, and Spanish, is essential for effective communication within the organization and with stakeholders.

Additional Notes:
This position is subject to local recruitment, and only candidates holding a valid residence and work permit for the Democratic Republic of Congo will be considered. The appointment will be contingent upon the candidate's medical fitness for the role and verification of residency and visa requirements. The selection process may also be used to fill similar positions in various duty stations. IOM has a zero-tolerance policy regarding conduct that is incompatible with its aims and objectives, including discrimination and harassment. The organization does not charge any fees during the recruitment process and only accepts applications submitted through its online recruitment system.