Technical Support Officer

Job Posting Organization:
The OSCE Mission in Kosovo (OMiK) is an international organization established to promote peace, stability, and democracy in Kosovo. The mission focuses on various areas including human rights, rule of law, and the promotion of democratic governance. The OSCE was founded in 1975 and has since grown to include 57 participating states across Europe, North America, and Asia. The mission in Kosovo employs a diverse workforce and operates with a commitment to inclusivity and respect for all cultural backgrounds.

Job Overview:
The Technical Support Officer will be responsible for providing technical support for simultaneous interpretation and sound system equipment during various events organized by the OSCE Mission in Kosovo. This role involves not only the setup and maintenance of equipment but also ensuring that all technical aspects of meetings, conferences, and seminars run smoothly. The successful candidate will work closely with the National Language Service Coordinator and will be expected to demonstrate a high level of technical proficiency, problem-solving skills, and the ability to work under pressure. The position requires a proactive approach to identifying and resolving technical issues, as well as effective communication with event organizers and team members. The officer will also be responsible for maintaining an inventory of equipment and ensuring compliance with technical requirements for events both within and outside Kosovo.

Duties and Responsibilities:

• Provision of simultaneous interpretation equipment and sound system equipment tasks: - Responsible for transport, installation, set-up, testing, adjustment, operation and removal of simultaneous interpretation equipment and sound system equipment for various meetings, roundtables, seminars, conferences and other events organized by OMiK throughout Kosovo, as well as outside of Kosovo, as assigned by National Language Service Coordinator; - Monitoring the use and performance of the equipment during the course of a meeting/conference/event and solving technical problems that may occur; - Inspecting the site of a meeting/conference/event in advance, if it meets the technical requirements; - Ensuring safe transport of equipment; - Liaising with meeting/conference/event organizers and the supervisor prior to the meetings regarding details such as technical set-up requirements, locations, number of participants, equipment needed, transport and lost/damaged equipment; - Has overall control for the technical performance of the equipment used within the Unit and recommending best practices; - Conducting internal inventory after each event.
• Maintenance, technical and administrative support: - Carrying out routine maintenance of simultaneous interpretation and sound system equipment on regular basis, and arranging for the repair/replacement of defective equipment after consulting the supervisor; - Contacting suppliers for technical advice; - Identifying equipment for write off; - Keeping RATS request logbook updates and ensuring prompt response to RATS requests for equipment; - Preparing in due time equipment customs documentation for events out of Kosovo; - Maintaining and updating schedule of meetings and statistics on technical support provided; - Holding short training sessions for interpreters (if/when needed) who will be working with the equipment during meetings/conferences.
• Performing other duties as assigned; - May be called to drive official vehicles.

Required Qualifications:
The position requires completed secondary education, with vocational training in the field of conference equipment being highly desirable. Candidates must have a minimum of 3 years of technical working experience in a related field, preferably in an international environment. Excellent written and oral communication skills in English and fluency in the local languages are essential. Knowledge of the use and maintenance of conference equipment is required, along with the ability to identify and analyze technical problems. A valid driving license is necessary, and candidates should demonstrate gender awareness and sensitivity, as well as the ability to work with diverse teams while maintaining impartiality and objectivity. Proficiency in Microsoft applications is also required.

Educational Background:
Candidates must possess at least a High School Diploma or equivalent (GED). Additional vocational training in conference equipment or related fields is preferred and will be considered an asset.

Experience:
The ideal candidate should have a minimum of 3 years of relevant technical experience, particularly in settings that involve international collaboration or events. Experience in the maintenance and operation of simultaneous interpretation and sound system equipment is crucial, as is familiarity with the technical requirements of conferences and seminars.

Languages:
Fluency in English is mandatory, along with proficiency in local languages. Additional language skills may be considered an advantage but are not required.

Additional Notes:
This position is a full-time, fixed-term contract with a monthly remuneration of 934.58 Euro, subject to social security" style="border-bottom: 1px dotted #007bff !important;">security deductions. Social benefits include participation in the OSCE Group Insurance Plan and the OSCE Provident Fund. The OSCE is committed to diversity and inclusion and encourages applications from qualified candidates of all backgrounds. The mandatory retirement age for contracted positions is 65 years, and candidates should be aware that appointments are subject to medical clearance. The OSCE does not reimburse expenses related to interviews, tests, or relocation, and does not request payment at any stage of the application process.