Associate IT Officer (End-User Platforms)

Job Posting Organization:
The Asian Development Bank (ADB) is an international development finance institution that was established to foster economic growth and cooperation in the Asia-Pacific region. Headquartered in Manila, Philippines, ADB is composed of 69 member countries, with 50 of these members from the Asia and Pacific region. The organization is dedicated to achieving a prosperous, inclusive, resilient, and sustainable Asia and the Pacific, while also focusing on eradicating extreme poverty. ADB combines finance, knowledge, and partnerships to fulfill its expanded vision under Strategy 203

• The bank is committed to creating an inclusive work environment and encourages applications from all qualified candidates, regardless of their background, gender, or disabilities. ADB aims to ensure that everyone is treated with respect and given equal opportunities to work in a diverse environment.

Job Overview:
The Associate IT Officer (End-User Platforms) position is situated within the Infrastructure and Technology Division (ITID) of the Information Technology Department (ITD) at ADB. The primary responsibility of this role is to ensure the effective deployment, support, and utilization of Microsoft Copilot and related Microsoft O365 Platform tools across the organization. This position plays a crucial role in enhancing user proficiency through training programs and workshops, while also contributing to the technical documentation and knowledge management efforts within the IT Division. The Associate IT Officer will be instrumental in leading the deployment and integration of Microsoft tools, providing technical support, managing change initiatives, and acting as an advocate for software productivity tools to drive user engagement throughout the organization. This role requires a proactive approach to staying updated on the latest developments in Microsoft AI tools and O365 platforms to provide informed recommendations and insights.

Duties and Responsibilities:
The duties and responsibilities of the Associate IT Officer (End-User Platforms) include leading the deployment and integration of Microsoft Copilot and related Microsoft tools, providing technical support and troubleshooting for these tools to end-users, developing and delivering training programs and workshops to enhance user proficiency, managing change initiatives related to the adoption and utilization of Microsoft Copilot and O365 tools, acting as an evangelist for software productivity tools, promoting their benefits and driving user engagement across the organization, assisting existing Microsoft O365 Administrators to ensure continuity of service and support, creating and maintaining technical documentation such as PowerPoint presentations, wiki articles, and user guides for the IT Division, overseeing the organization and maintenance of the IT Department wiki to ensure information is current and accessible, and staying updated on the latest developments in Microsoft AI tools and O365 platforms to provide informed recommendations and insights.

Required Qualifications:
Candidates for the Associate IT Officer position must possess a Bachelor's degree in Information Systems Management, Computer Science, Mathematics, Engineering, or related fields. Alternatively, a university degree in a related field combined with additional relevant professional experience may be considered. Applicants should have at least 5 years of relevant professional experience in IT support, systems administration, or a related field. Proven experience with Microsoft Office 365 administration and support is essential, along with strong technical writing skills and experience in creating technical documentation and training materials. Candidates should demonstrate experience in collaborating with stakeholders to design and deliver effective training programs and have familiarity with change management principles and practices. Proficiency in written and verbal English is mandatory.

Educational Background:
The educational background required for the Associate IT Officer position includes a Bachelor's degree in Information Systems Management, Computer Science, Mathematics, Engineering, or other relevant fields. Candidates with a university degree in a related field, combined with additional relevant professional experience, may also be considered for this role. This educational foundation is critical for understanding the technical aspects of the position and effectively supporting the deployment and utilization of Microsoft tools within the organization.

Experience:
The position requires at least 5 years of relevant professional experience in IT support, systems administration, or a related field. This level of experience is necessary to ensure that the candidate possesses the technical skills and knowledge required to effectively support and manage Microsoft Copilot and O365 tools, as well as to provide training and support to end-users. Candidates should have a proven track record of working in similar roles and be able to demonstrate their ability to collaborate with stakeholders and deliver effective training programs.

Languages:
Proficiency in written and verbal English is mandatory for this position. This is essential for effective communication within the organization and for creating technical documentation and training materials. While English is the primary language required, additional language skills may be considered an asset, particularly if they enhance communication with diverse stakeholders within the Asia-Pacific region.

Additional Notes:
This appointment is open to both internal and external applicants and is funded by a temporary funding source, which means that the renewal of the appointment and its duration are subject to the availability of this funding. The position is a fixed-term appointment with the option to renew, initially for a period of up to 3 years or until the Normal Retirement Date (NRD), whichever comes first. After the initial fixed-term period, ADB may choose to renew the appointment for up to an additional 3 years or not renew it, based on various factors including the requirement of the staff's particular blend of skills and experience for the medium-term work program, sufficient funding to cover the renewed period, and the staff's performance and suitability for employment. There is no limit to the number of renewals up to NRD, but this appointment is not convertible to a regular appointment. ADB offers a rewarding salary and a comprehensive benefits package, including a retirement plan, medical and health benefits, paid leave (including parental leave), life and other insurance plans, and opportunities for staff development.