Coordinatrice ou Coordinateur Support Informatique

Job Posting Organization:
The organization is dedicated to providing comprehensive support in the field of information technology. Established to enhance the efficiency and effectiveness of IT services, it operates in multiple sectors and aims to improve the technological infrastructure across various regions. The organization employs a diverse team of professionals who are committed to innovation and excellence in IT support. It has a presence in several countries, focusing on delivering high-quality services to its clients.

Job Overview:
The position of Coordinatrice ou Coordinateur Support Informatique involves overseeing and managing IT support services within the organization. The individual in this role will be responsible for ensuring that all IT systems are functioning optimally and that users receive the necessary support to resolve any technical issues. This includes coordinating with various departments to understand their IT needs, implementing solutions, and providing training to staff on new technologies. The role requires a proactive approach to problem-solving and a strong understanding of IT systems and support processes. The coordinator will also be expected to stay updated on the latest technological advancements and recommend improvements to enhance the organization's IT capabilities.

Duties and Responsibilities:

• Manage and oversee the IT support team, ensuring timely and effective resolution of technical issues.
• Develop and implement IT support policies and procedures to improve service delivery.
• Coordinate with different departments to assess their IT needs and provide appropriate solutions.
• Provide training and support to staff on new software and hardware systems.
• Monitor IT systems performance and conduct regular audits to identify areas for improvement.
• Collaborate with external vendors and service providers to ensure the organization receives the best IT services.
• Maintain documentation of IT processes, user manuals, and troubleshooting guides.
• Stay informed about emerging technologies and trends in IT support to recommend upgrades and enhancements.

Required Qualifications:

• Strong knowledge of IT systems, networks, and support processes.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to effectively interact with staff at all levels.
• Proven experience in managing IT support teams and projects.
• Ability to work independently and as part of a team.
• Familiarity with IT service management tools and software.

Educational Background:
A bachelor's degree in Information Technology, Computer Science, or a related field is required. Additional certifications in IT support or project management are highly desirable and will be considered an asset.

Experience:
A minimum of 3-5 years of experience in IT support or a related field is required. Experience in a managerial or supervisory role is preferred, as the position involves leading a team of IT support professionals.

Languages:
Fluency in French is mandatory, and proficiency in English is highly desirable. Knowledge of additional languages is a plus and will be considered an advantage for the role.

Additional Notes:
This position is full-time and may involve occasional travel to different sites within France. The organization offers competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development.