Voluntario(a) en Línea

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the protection and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in creating policies and services for children and their families. The organization prioritizes the most disadvantaged children, including those affected by war, disasters, and poverty, and works to promote gender equality and the empowerment of women and girls.

Job Overview:
The position of Voluntario(a) en Línea involves providing psychotherapeutic support to the Bolivian community through a call center service. Volunteers will work in shifts of 8-10 hours per week, as assigned by their supervisor. They will receive extensive training on care protocols, case management, and electronic scheduling. The role emphasizes support for vulnerable populations, including children, adolescents, and women facing violence. Volunteers will also participate in workshops related to mental health and violence prevention, enhancing their skills and knowledge in these areas. The assignment lasts for three months, with the possibility of extension for an additional three months.

Duties and Responsibilities:

• Provide psychotherapeutic support to callers through a call center service.
• Attend shifts as scheduled, ensuring availability for the assigned hours.
• Participate in training sessions to understand care protocols and case management.
• Manage and organize the electronic agenda for appointments.
• Offer support to a diverse range of individuals, prioritizing vulnerable groups.
• Engage in workshops and training offered by UNICEF Bolivia to enhance skills in mental health and violence prevention.
• Collaborate with coordinators for supervision and guidance throughout the volunteering period.
• Maintain a professional and supportive demeanor while assisting callers.
• Ensure a distraction-free workspace to provide effective support. 1
• Document interactions and follow up on cases as necessary.

Required Qualifications:

• Strong communication skills, both verbal and written.
• Empathy and understanding towards individuals in distress.
• Ability to work independently and as part of a team.
• Basic knowledge of mental health issues and support strategies.
• Proficiency in using computers and managing electronic schedules.
• Willingness to participate in ongoing training and workshops.
• Flexibility to adapt to changing schedules and responsibilities.
• Commitment to the values and mission of UNICEF.

Educational Background:
A background in psychology, social work, or a related field is preferred. Candidates should have a foundational understanding of mental health principles and practices. Relevant certifications or training in counseling or psychotherapy would be advantageous.

Experience:
Previous experience in a counseling or support role is beneficial but not mandatory. Experience working with vulnerable populations, particularly in mental health settings, is highly valued. Volunteers should be comfortable handling sensitive situations and providing emotional support.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of indigenous languages such as Aymara or Quechua is a plus, as it can enhance communication with diverse populations.

Additional Notes:
The volunteering position is part-time, with a commitment of 8-10 hours per week. The initial assignment is for three months, with the possibility of extension. Volunteers must have a computer with Windows 10 or MAC Catalina, a stable internet connection, and a quiet workspace. This role is suitable for individuals looking to gain experience in mental health support and community service.