Assistant for Responsible Campus Services

Job Advertisement

Position Title: Assistant for Responsible Campus Services
Location: Geneva
Country: Switzerland
Deadline Date: Sunday, March 23rd 2025 at 23:59 CET

Job Details

Job Posting Organization:
CERN, the European Organization for Nuclear Research, is a leading scientific research organization established to probe the fundamental structure of the universe. It employs physicists and engineers who utilize the world's largest and most complex scientific instruments to study fundamental particles. CERN's mission is to advance knowledge in the field of particle physics and to contribute to the understanding of the basic constituents of matter. The organization operates in multiple countries, primarily in Europe, and has a diverse workforce that reflects its commitment to inclusivity and diversity.

Job Overview:
The Assistant for Responsible Campus Services will play a crucial role in enhancing mobility services across CERN’s campuses, which serve up to 10,000 individuals daily. This position requires a strong focus on sustainability and the ability to monitor large-scale service contracts effectively. The successful candidate will be responsible for overseeing third-party service contracts related to mobility services, ensuring compliance with technical specifications and Service Level Agreements (SLAs). The role also involves collaborating with various stakeholders to improve the efficiency and user satisfaction of mobility services, contributing to CERN's environmental goals, and supporting the planning and execution of investments in mobility solutions as outlined in CERN's Mobility plan and environmental objectives.

Duties and Responsibilities:
The duties and responsibilities of the Assistant for Responsible Campus Services include:

• Supporting mobility services by assisting in the oversight of third-party service contracts such as shuttles, e-bike sharing, car sharing, and fleet management.
• Monitoring Key Performance Indicators (KPIs) and conducting regular analysis, controls, and reporting, including statistical reporting and book-closing activities.
• Collaborating with external and internal parties to ensure effective communication and preparation of materials.
• Contributing to the streamlining of procedures and proposing methods to increase efficiency.
• Driving innovation and sustainability by fostering a culture of continuous improvement to enhance mobility services.
• Participating in working groups related to the technical domain or sub-domain.
• Supporting the planning and execution of investments to enhance mobility as defined in CERN's Mobility plan.
• Contributing to pilot projects aimed at improving the environmental impact of mobility solutions.
• Collaborating on other campus services activities as required.

Required Qualifications:
The required qualifications for this position include a technical certificate or general secondary education, or equivalent relevant experience in administration or a related field. Candidates should have demonstrated experience as a service provider, particularly in overseeing contractual relationships and Service Level Agreements (SLAs). Experience in supporting transportation services or fleet management is considered an asset, as is experience in continuous improvement or LEAN management methodologies. Technical competencies required include customer service, proficiency in office software packages, organization, planning and control, and process analysis and improvement using continuous improvement methodologies.

Educational Background:
Candidates should possess a technical certificate or general secondary education, or equivalent relevant experience in the field of administration or a related area. This educational background is essential for understanding the administrative and operational aspects of the role.

Experience:
The position requires demonstrated experience in service provision, particularly in managing contractual relationships and ensuring compliance with SLAs. Experience in transportation services or fleet management is advantageous, as is familiarity with continuous improvement practices or LEAN management methodologies. The candidate should have a proven track record of delivering efficient services and improving mobility solutions within a community context.

Languages:
The mandatory language skills for this position include spoken and written proficiency in English or French, with a commitment to learn the other language. This bilingual requirement is essential for effective communication within CERN's diverse environment and for collaborating with various stakeholders.

Additional Notes:
This position is offered as a limited duration contract for three years, with the possibility of applying for an indefinite position subject to certain conditions. The working hours are set at 40 hours per week, and the role requires a valid driving license. The job grade for this position is classified as 3-4, and the job reference is SCE-SSC-CS-2025-28-LDB. The recruitment process emphasizes diversity and inclusivity, reflecting CERN's commitment to employing a diverse workforce as a core value of the organization.