ServiceNow Developer

Job Posting Organization:
CERN, the European Organization for Nuclear Research, is a leading scientific research institution established in 195

• It is located in Geneva, Switzerland, and is known for its groundbreaking work in particle physics. CERN employs over 2,500 staff members and collaborates with thousands of scientists from around the world, representing more than 100 nationalities. The organization operates in multiple countries and is dedicated to pushing the frontiers of science and technology, fostering an environment of innovation and collaboration.

Job Overview:
The ServiceNow Developer position is situated within the Service Management and Support Group at CERN, which is responsible for promoting best practices and tools in service management across the organization. The role involves working with a cloud-based SaaS service management platform, specifically ServiceNow, where the developer will contribute to the configuration, customization, extension, and support of tools utilized across all CERN services. The developer will play a crucial role in evolving the ServiceNow platform, supporting continuous improvement initiatives, and ensuring the delivery of efficient, high-quality services in alignment with ITIL principles. The position requires active participation in various new developments and platform customizations, with a focus on enhancing the end-user experience and ensuring seamless integration with other platforms and databases at CERN.

Duties and Responsibilities:
The responsibilities of the ServiceNow Developer include contributing to new developments and customizations of the ServiceNow platform, specifically aimed at improving the end-user experience on the CERN Service Portal. This includes implementing guided search schemes and AI features. The developer will also review the synchronization of location information across various platforms to eliminate discrepancies. Collaboration with the Service Desk and other stakeholders is essential to design and implement a new user interface for supporters across CERN. Additionally, the developer will be responsible for the operation, configuration, and support of the ServiceNow platform, ensuring high availability, managing end-user support duties, and applying patches and upgrades released by the platform provider. The developer will also handle ticket management for over 750 services across CERN, ensuring efficient service delivery.

Required Qualifications:
Candidates must have strong programming skills, particularly in JavaScript, with Python knowledge considered a plus. Familiarity with web application debugging and web services (REST/SOAP) is required, along with experience in front-end technologies such as HTML, CSS, and jQuery. Knowledge of AngularJS is advantageous. Candidates must be fluent in spoken and written English and demonstrate a commitment to learning French. Eligibility criteria include being a national of a CERN Member or Associate Member State, having a maximum of two years of professional experience since graduation in Computing or a related field, and holding either a Bachelor's or Master's degree. Applicants without a university degree or with a PhD are not eligible.

Educational Background:
The educational background required for this position includes a Bachelor's or Master's degree in Computing or a related field. Candidates must have graduated within the last two years to be eligible for the role. This educational requirement ensures that applicants possess the necessary theoretical knowledge and technical skills to effectively contribute to the ServiceNow platform and its functionalities.

Experience:
The position requires candidates to have a maximum of two years of professional experience since graduation. Previous experience working with large-scale, cloud-based SaaS platforms, such as CRM or service management systems, is considered an advantage. While experience with complex data models, database design, and data integration (ETL) is beneficial, it is not mandatory for applicants.

Languages:
Fluency in spoken and written English is mandatory for this position. Candidates are also expected to demonstrate a commitment to learning French, which is considered a valuable asset for effective communication within the organization and with stakeholders.

Additional Notes:
The contract duration for this position is 24 months, with the possibility of extension up to a maximum of 36 months. The working hours are set at 40 hours per week, with a hybrid work flexibility option. The target start date for the position is April 1, 202

• The job reference for this position is SCE-SMS-2025-293-GRAE. The role falls under the field of Software Engineering and IT, with a benchmark job classification of 200020 - Computing Engineer. Compensation includes a monthly stipend ranging from 5196 to 5716 Swiss Francs, which is tax-free, along with 30 days of paid leave per year, comprehensive health insurance coverage, family allowances, and a relocation package depending on individual circumstances. Additionally, on-the-job and formal training, including language classes, will be provided.