Online Volunteer

Job Advertisement

Position Title: Online Volunteer
Location: Bolivia
Country: Bolivia
Deadline Date: Not specified

Job Details

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children, including those affected by war, disasters, and extreme poverty. UNICEF mobilizes resources and political will to support countries in developing policies and services for children and their families. It emphasizes the importance of children's rights as universal development imperatives and works towards sustainable human development goals.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support, psychoeducational counseling, and therapeutic assistance to the Bolivian community through a call center service. Volunteers will work in shifts, committing 10 hours per week, and will receive extensive training on care protocols, including first aid and emotional support. The role requires participation in online workshops and training sessions focused on mental health and violence prevention, with a strong emphasis on supporting various populations. Volunteers will receive certificates upon completion of training and courses, recognizing their contributions and skills acquired during their service.

Duties and Responsibilities:

• Provide emotional support and counseling to callers in need through the call center service.
• Attend training sessions and workshops to enhance skills in mental health support and violence prevention.
• Work collaboratively with a team of professionals, coordinating schedules and shifts effectively.
• Maintain a professional and supportive demeanor while interacting with community members.
• Ensure a quiet and distraction-free workspace during call center hours.
• Participate in supervision and feedback sessions with coordinators to improve service delivery.
• Complete all required training modules and assessments to receive certification.
• Engage in self-guided learning opportunities provided by UNICEF to further develop skills in mental health support.

Required Qualifications:

• Strong communication skills, both verbal and written.
• Ability to provide empathetic and supportive responses to individuals in distress.
• Basic understanding of mental health issues and the importance of emotional support.
• Willingness to learn and adapt to new protocols and procedures.
• Technical proficiency in using computers and call center technology.
• Ability to work independently and as part of a team.
• Commitment to UNICEF's mission and values, particularly regarding children's rights and welfare.

Educational Background:
A background in psychology, social work, counseling, or a related field is preferred but not mandatory. Relevant training or coursework in mental health support or crisis intervention is advantageous.

Experience:
Previous experience in counseling, social work, or volunteer roles related to mental health support is beneficial but not required. The position is open to individuals willing to learn and engage in training.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of indigenous languages such as Aymara or Quechua is a plus, as it can enhance communication with diverse populations.

Additional Notes:
This is a volunteer position requiring a commitment of 10 hours per week. Volunteers will work remotely and must have access to a computer with Windows 10 or later, or a Mac with Catalina or later. A stable internet connection and a quiet workspace are essential for effective service delivery. Volunteers will receive training and support throughout their engagement, and successful participants will earn certificates recognizing their contributions.