Network Operations Officer

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Position Title: Network Operations Officer
Location: Vienna
Country: Austria
Deadline Date: 05 January 2025

Job Details

Job Posting Organization:
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization (CTBTO) is an international organization established to implement the Comprehensive Nuclear-Test-Ban Treaty (CTBT). The organization is headquartered in Vienna, Austria, and is responsible for setting up a global verification system to monitor compliance with the treaty, which prohibits all nuclear weapon test explosions. The CTBTO operates a network of 337 facilities worldwide, including an international data center and a communications system, to ensure effective monitoring and verification of nuclear test bans. The organization emphasizes values such as integrity, professionalism, and respect for diversity, and encourages qualified female applicants and persons with disabilities to apply. The CTBTO has a diverse workforce and operates in multiple countries, contributing to global peace and security" style="border-bottom: 1px dotted #007bff !important;">security through its verification efforts.

Job Overview:
The Network Operations Officer position is situated within the GCI and Network Operations Unit of the Operations Section in the International Data Centre Division (IDC) of the CTBTO. The role involves overseeing the daily operations of both Internal and Global Communications Networks, ensuring effective coordination of program activities, and managing communications with contractors regarding Network Management Systems (NMS). The officer will act as a focal point for operational matters, including outage notifications and troubleshooting network incidents. The position requires a proactive approach to support end-users, track network performance, and contribute to the selection of optimal communication systems for remote operations. The officer will also be responsible for developing and auditing procedures for network operation and maintenance, preparing metrics and reports for member states, and conducting technical training classes. Additionally, the role includes participation in procurement processes and project management related to IT and telecommunications, making it a critical position for the successful functioning of the CTBTO's verification systems.

Duties and Responsibilities:
The duties and responsibilities of the Network Operations Officer include:

• Overseeing the day-to-day operations of Internal and Global Communications Networks.
• Coordinating program activities and communications with contractors regarding Network Management Systems (NMS).
• Acting as the focal point for operational communications with the International Monitoring Systems Division (IMS) and other organizational units.
• Providing support to end-users and documenting actions taken to resolve issues through trouble tickets.
• Supporting network performance tracking and daily operations using monitoring skills and telecommunication metrics.
• Contributing to the selection of optimal communication systems for remote site operations, including terrestrial circuits and satellite communication systems.
• Supporting power budget estimation and selecting communication hardware and technology for secure connections to the International Data Center.
• Developing and auditing procedures for the operation and maintenance of the GCI network.
• Creating metrics and reports assessing the quality of the GCI network for meetings with member states. 1
• Developing and conducting presentations and technical training classes for delegations and States Signatories. 1
• Participating in procurement processes, including drafting Terms of Reference, conducting technical evaluations, and validating invoices. 1
• Contributing to the development and tracking of the Unit’s procurement plan. 1
• Coordinating and managing IT & Telecommunications projects related to local and wide area networks. 1
• Performing other duties as assigned.

Required Qualifications:
The position requires the following qualifications:

• A university degree in computer science, electronics, telecommunications engineering, or a related field.
• At least five (5) years of relevant working experience in network design, data communication protocols, and the procurement, installation, and operation of communications equipment.
• Experience with Cisco routers and switches, VSAT satellite communications equipment, TCP/IP, and Ethernet is preferred.
• A current standard certification from the relevant industry, such as CCNP Routing and Switching or Network+, is required.
• Experience in communication systems selection, sizing, and support, including GSM, MPLS, and satellite systems, is essential.
• Familiarity with monitoring network equipment and providing remote support is crucial.
• Previous experience using ticketing systems such as JIRA is desirable.
• A good understanding of IT security and virtual private networking (VPN) is an asset.
• Knowledge of uninterruptible power systems and alternative power solutions is beneficial. 1
• Experience in IT project management with certifications such as Prince2 or Scrum Master is desirable. 1
• Proficiency in advanced Microsoft Office and other computer applications is required.

Educational Background:
Candidates must possess a university degree in a relevant field such as computer science, electronics, telecommunications engineering, or a related discipline. This educational background is essential to ensure that the candidate has the necessary theoretical knowledge and technical skills required for the position.

Experience:
The position requires a minimum of five (5) years of relevant working experience in areas such as network design, data communication protocols, and the procurement, installation, and operation of communications equipment. This level of experience is crucial to ensure that the candidate can effectively manage the responsibilities of the role and contribute to the organization's objectives.

Languages:
Excellent written and oral communication skills in English are essential for this position. Knowledge of other official CTBTO languages, including Arabic, Chinese, French, Russian, and Spanish, is desirable and would be considered an asset in the role.

Additional Notes:
The position is a Fixed-Term Appointment at the P-3 grade level, with a reporting date as soon as possible. The deadline for applications is set for 05 January 202

• The CTBTO emphasizes the importance of diversity and encourages qualified female applicants and persons with disabilities to apply. A roster of suitable candidates may be established for similar positions at the same level for a period of two years. The organization offers an attractive compensation and benefits package in accordance with the policies of the International Civil Service Commission, and the salary may be subject to deductions for the United Nations Joint Staff Pension Fund and/or Health Insurance Scheme. All applications must be submitted through the CTBTO e-Recruitment system before the deadline, and incomplete applications will not be considered.