IOM Case Worker

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners to promote humane and orderly migration for the benefit of all. IOM's mission includes saving lives, protecting people on the move, driving solutions to displacement, and facilitating pathways for regular migration. The organization is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. IOM operates in numerous countries around the world, providing services and advice to governments and migrants, and is dedicated to harnessing the full potential of migration to strengthen its support to people on the move.

Job Overview:
The IOM Case Worker position is crucial for supporting vulnerable migrants in Tunisia. The successful candidate will work under the supervision of the IOM Head of Sub Office in Sfax and the direct supervision of the Senior Protection Associate. The role involves providing reception, orientation, referral, and assistance to vulnerable migrants. Key functions include conducting screening interviews to assess the vulnerability of migrants, identifying their specific needs, and determining their eligibility for IOM assistance. The case worker will also refer eligible beneficiaries to available services such as medical, psychosocial, and legal assistance, and provide information on services available for migrants in Tunisia. The position requires a proactive approach to case management, ensuring that each migrant receives the necessary support and follow-up. The case worker will also assist in outreach activities and maintain case files while adhering to IOM data protection standards. This role demands a professional demeanor, empathy, and the ability to work effectively with diverse populations.

Duties and Responsibilities:
The duties and responsibilities of the IOM Case Worker include:

• Conducting screening interviews with migrants to assess their vulnerability and specific needs.
• Determining eligibility for IOM assistance and referring eligible beneficiaries to available services.
• Providing information and counseling to migrants regarding services available in Tunisia.
• Offering individualized and group orientation to migrants and supporting them through referrals to social, medical, and legal services.
• Following up with IOM partners responsible for providing assistance to beneficiaries.
• Supporting case management processes to identify short, medium, and long-term solutions for migrants.
• Assisting in the preparation and submission of financial documents related to direct assistance.
• Planning and implementing outreach activities, including identifying beneficiaries in IOM-supported shelters.
• Compiling case reports and maintaining case files for each beneficiary, preparing statistical reports as needed. 1
• Maintaining a professional and neutral behavior while showing empathy towards migrants. 1
• Performing other duties as assigned by supervisors.

Required Qualifications:
The required qualifications for the IOM Case Worker position include:

• A Bachelor's degree in Social Work, Health, Psychology, or a related field from an accredited institution, along with two years of relevant professional experience; or a High School degree in the same fields with four years of relevant professional experience.
• Proven experience in assisting migrants and/or engaging in humanitarian activities targeting vulnerable individuals.
• Experience working with governmental authorities, the UN, or other national/international institutions is preferred.
• Familiarity with non-governmental organizations is considered an asset.
• Knowledge of Tunisia and regional migration and health issues is a distinct advantage.
• Strong drafting skills and clear oral communication abilities are essential.

Educational Background:
Candidates must possess a Bachelor's degree in Social Work, Health, Psychology, or a related field from an accredited academic institution. Alternatively, a High School degree in the aforementioned fields is acceptable if accompanied by four years of relevant professional experience. Accredited universities are those listed in the UNESCO World Higher Education Database, ensuring that candidates have received their education from recognized institutions.

Experience:
The position requires candidates to have a minimum of two years of relevant professional experience if they hold a Bachelor's degree, or four years if they have a High School diploma. Experience should include proven work in the field of assistance to migrants and/or humanitarian activities targeting vulnerable individuals. Familiarity with governmental authorities, the UN, or other national/international institutions is highly desirable, and experience working with non-governmental organizations is considered an asset. Knowledge of regional issues related to migration and health in Tunisia is also advantageous.

Languages:
Fluency in Arabic, French, and English is required for this position, both orally and in writing. All IOM staff members are required to be fluent in one of the IOM's official languages (English, French, Spanish). The proficiency of the required languages will be specifically evaluated during the selection process, which may include written and/or oral assessments to ensure candidates meet the language requirements effectively.

Additional Notes:
The IOM Case Worker position is subject to funding confirmation, and any offer made to the candidate will depend on this. The selection process may be used to fill similar positions in various duty stations, and recommended candidates will remain eligible for appointment in a similar position for a period of 24 months. Appointment will be contingent upon certification of medical fitness, accreditation, residency or visa requirements, and security" style="border-bottom: 1px dotted #007bff !important;">security clearances. IOM maintains a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, and discrimination. IOM does not charge any fees at any stage of the recruitment process and only accepts duly completed applications submitted through the IOM e-Recruitment system.