Coordinateur(trice) ICT

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization that has been operational in the Central African Republic since 201

• NRC focuses on providing assistance to people who have been forced to flee their homes due to conflict, displacement, and limited access to basic services. The organization aims to address significant humanitarian needs, protection issues, and recovery efforts in the region. NRC operates in various sectors, including Information, Counseling, and Legal Assistance (ICLA), Education, Shelter, Water, Sanitation, and Hygiene (WASH), and Protection against Violence (PfV). As part of its strategic plan, NRC is transitioning from an autonomous country office model in the Central African Republic to an integrated operational presence under the responsibility of the Cameroon country office by 2027, which reflects a shift in operational model to maintain a targeted presence while improving cost-effectiveness, oversight, and sustainability.

Job Overview:
The ICT Coordinator is responsible for developing and implementing ICT standards and policies within the organization. This role involves providing necessary support and solutions to meet the organization's needs, ensuring adherence to NRC policies, manuals, and guidelines. The ICT Coordinator will work closely with the ICT team at the headquarters in Oslo and field ICT assistants to establish and manage software, local networks, internet access, equipment security" style="border-bottom: 1px dotted #007bff !important;">security, and the installation and maintenance of HF and VHF radios. The position requires a proactive approach to improve support functions and ensure that all ICT-related activities align with NRC's humanitarian principles and operational requirements. The ICT Coordinator will also play a key role in training staff on ICT systems and ensuring that all software is licensed and up to date.

Duties and Responsibilities:
The ICT Coordinator will have a comprehensive set of responsibilities, including but not limited to: ensuring adherence to NRC policies and guidelines; implementing delegated support functions according to the action plan; preparing reports on support activities as requested; maintaining proper documentation; encouraging improvements in support functions; assisting with the efficient management of software, local networks, and internet security; supporting users with equipment installation and training; advising logistics on ICT material procurement; managing mobile phone staff lists and invoice compliance; interfacing with internet service providers; configuring and deploying workstations and peripherals; maintaining and troubleshooting ICT equipment; ensuring software updates and antivirus maintenance; training users on ICT policies; managing user accounts and email accounts; evaluating training needs; maintaining inventories of hardware and software; and ensuring cleanliness and organization of ICT equipment and workspaces.

Required Qualifications:
Candidates must possess a minimum of a Bac+3/4 university degree in Computer Science, Information and Communication Technologies (ICT), Networks and Telecommunications, Computer Engineering, or a related field. Professional certifications from recognized organizations (such as Microsoft, Cisco, Fortinet, ITIL, CompTIA, Azure, etc.) are highly desirable. A specialization in network administration, cybersecurity, or information systems management is preferred. Candidates should have at least five years of progressive professional experience in the field of information and communication technologies, with a minimum of three years in managing and supporting ICT infrastructures within an international NGO, humanitarian organization, or multi-site environment. Proficiency in French is mandatory, and a good command of professional English is an asset.

Educational Background:
The educational background required for this position includes a minimum of a Bac+3/4 degree in relevant fields such as Computer Science, ICT, Networks and Telecommunications, or Computer Engineering. Additional certifications in relevant technologies and methodologies will enhance a candidate's profile and are considered a significant advantage.

Experience:
The position requires a minimum of five years of progressive experience in information and communication technologies, with at least three years specifically in managing and supporting ICT infrastructures in an international NGO or humanitarian context. Candidates should demonstrate a solid understanding of ICT systems and their application in complex operational environments.

Languages:
Fluency in French, both spoken and written, is mandatory for this position. Proficiency in English is considered a valuable asset, enhancing communication and collaboration within the organization and with international partners.

Additional Notes:
The position offers a 12-month renewable contract based on funding availability. The work location is Bouar, with approximately 40% of the role involving field travel. The salary is based on Grade 7, step 1 of NRC CAR's salary scale. The desired start date for this position is January 202

• This position is reserved for Central African nationals and foreign candidates with legal work rights in the Central African Republic. NRC is committed to diversity and inclusion and adheres to equal opportunity principles. The recruitment process is free of charge, and NRC will never request money during recruitment. Female candidates are strongly encouraged to apply.