Visa Application Centre Assistant

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. As the leading UN agency in the field of migration, IOM works closely with governmental, intergovernmental, and non-governmental partners. The organization is dedicated to promoting humane and orderly migration for the benefit of all, providing services and advice to governments and migrants. IOM operates in numerous countries around the world, focusing on various aspects of migration management, including humanitarian assistance, policy development, and capacity building.

Job Overview:
The Visa Application Centre Assistant position is designed to support the Embassy of the Republic of Korea (ROK) in Ulaanbaatar, Mongolia, by providing administrative visa-related services within the Visa Application Centre (KVAC). The role involves assisting visa applicants with the submission of their applications and the return of passports once the visa processing is complete. The assistant will work under the supervision of the KVAC Team Leader and the KVAC Supervisor, ensuring that all processes are conducted in a timely and efficient manner. The position requires a strong commitment to service excellence and compliance with the standards set by the Government of ROK, as well as the ability to provide accurate information and support to applicants throughout the visa application process.

Duties and Responsibilities:
The Visa Application Centre Assistant will be responsible for a variety of tasks, including providing dignified service to visa applicants, verifying their identities in compliance with ROK procedures, and offering accurate and timely information regarding the visa application process. The assistant will assist in collecting visa applications, ensuring that all required documentation is complete and correct, and guiding applicants on how to obtain any missing documents. Additionally, the assistant will input visa application data into the IOM case management system, generate receipts and invoices, and track passports and documentation using QR and barcode scans. Daily reconciliation of collected fees and invoices will also be part of the responsibilities, along with conducting document verification and preparing reports for management. The assistant will manage application and passport logistics in coordination with a designated courier company and will be expected to develop expertise in various ICT solutions related to the visa application process. The role may also involve performing other related duties as assigned by the KVAC Supervisor.

Required Qualifications:
Candidates must possess a university degree in Business Administration, Client Services, Social Science, or a related field from an accredited academic institution, along with two years of relevant professional experience. Alternatively, a high school degree with four years of relevant professional experience is acceptable. Experience in migrant-related programs or visa-related services, as well as customer service experience, is essential. Additionally, having worked and lived in Korea is considered an advantage.

Educational Background:
The educational requirements for this position include a university degree in a relevant field such as Business Administration, Client Services, or Social Science from an accredited institution. Candidates with a high school diploma may also apply if they have sufficient relevant professional experience, specifically four years in a related role.

Experience:
The position requires candidates to have at least two years of relevant professional experience if they hold a university degree, or four years of experience if they have a high school diploma. Experience in migrant-related programs or visa-related services is crucial, as is a background in customer service. Living and working experience in Korea is viewed favorably and may enhance a candidate's application.

Languages:
While the job description does not specify mandatory languages, proficiency in the local language (Mongolian) and English is likely essential for effective communication with visa applicants. Knowledge of Korean would be advantageous, given the nature of the work and the collaboration with the Embassy of the Republic of Korea.

Additional Notes:
The position is likely to be full-time, and while the job ad does not specify the contract duration, it is common for such roles to be project-based or tied to specific visa processing timelines. The role may involve working closely with international partners and requires a high level of professionalism and adherence to security" style="border-bottom: 1px dotted #007bff !important;">security protocols. Compensation and benefits details are not provided in the job ad, but candidates can expect standard benefits associated with employment in international organizations.