Senior Programme Associate (Quality Control & Monitoring)

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM's mission is to promote humane and orderly migration for the benefit of all, saving lives and protecting people on the move. The organization drives solutions to displacement and facilitates pathways for regular migration while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. The organization operates in numerous countries worldwide, employing a diverse workforce dedicated to enhancing the potential of migration and strengthening support for people on the move.

Job Overview:
The Senior Programme Associate (Quality Control & Monitoring) will work under the direct supervision of the National Project Officer (FAP) and additional supervision of the FAP Project Officer (Quality Control and Monitoring). The successful candidate will be responsible for streamlining visa application services for German family reunification, resettlement, and evacuation caseloads. This role includes acting as the quality control focal point for the FAP Project and assisting in the day-to-day quality control monitoring of visa applications. The candidate will support the development and implementation of Standard Operating Procedures (SOPs) and oversee compliance activities in operations, including project monitoring and evaluation, training, project reporting, and protection activities. The position requires ensuring high-quality data management and compliance with SOPs, as well as supporting the monitoring and evaluation activities for operations. The candidate will also be involved in training and capacity building of Migrant Service Assistants (MSAs) and ensuring the confidentiality and integrity of all FAP-related matters.

Duties and Responsibilities:
The duties and responsibilities of the Senior Programme Associate include supporting the streamlining of visa application services, acting as the quality control focal point, assisting in compliance activities, overseeing the development and implementation of SOPs, and ensuring high-quality data management. The candidate will conduct regular quality control checks of case files and data, ensure compliance with SOPs, and support monitoring and evaluation activities. They will also oversee protection activities related to vulnerable beneficiaries, provide training to MSAs, manage applicants' case files, assist in report preparation, and maintain confidentiality and integrity of FAP-related matters. The candidate will liaise with other teams and external partners, prepare unit statistics, and undertake duty travel as needed. Additionally, they will act as Officer in Charge (OiC) in the absence of the National Project Officer and perform other duties as assigned.

Required Qualifications:
Candidates must possess a university degree or equivalent in Business Management, Client Services, Social Science, Engineering Science, or a related discipline with four years of relevant experience, or a High School diploma with six years of relevant experience. Experience in programme monitoring, quality control, quality assurance, project management, or related areas is essential. Candidates should have demonstrated experience in monitoring programme implementation, reviewing compliance with established standards, and preparing analytical reports. Experience coordinating with multiple stakeholders and supporting programme quality improvement initiatives is also required. Previous experience with international organizations, UN agencies, or donor-funded projects is an advantage.

Educational Background:
The educational background required for this position includes a university degree or equivalent in relevant fields such as Business Management, Client Services, Social Science, Engineering Science, or related disciplines. Accredited universities are those listed in the UNESCO World Higher Education Database. A High School diploma is acceptable if accompanied by six years of relevant experience.

Experience:
The position requires candidates to have a minimum of four years of relevant experience in programme monitoring, quality control, quality assurance, project management, or related areas. Candidates should have a proven track record in monitoring programme implementation, reviewing compliance with established standards, and recommending corrective actions. Experience in preparing analytical reports, monitoring tools, and performance tracking mechanisms is essential. Additionally, candidates should have experience coordinating with multiple stakeholders and supporting programme quality improvement initiatives. Previous experience with international organizations, UN agencies, or donor-funded projects is considered an advantage.

Languages:
Fluency in one of the IOM's official languages (English, French, Spanish) is required for all IOM staff members. For this position, fluency in English is mandatory, both oral and written. A working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is advantageous. Oral and written fluency in beneficiary languages such as Dari and Pashto is also considered an advantage. Proficiency in the required languages will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The job posting does not specify a deadline date for applications. Candidates are advised that any offer made in relation to this vacancy is subject to funding confirmation. The selection process may be used to staff similar positions in various duty stations, and recommended candidates will remain eligible for appointment in a similar position for a period of 24 months. Appointment is subject to certification that the candidate is medically fit for appointment, accreditation, residency or visa requirements, and security" style="border-bottom: 1px dotted #007bff !important;">security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background, or disabilities. IOM does not charge a fee at any stage of its recruitment process and only accepts duly completed applications submitted through the IOM e-Recruitment system.