AI Product Manager

Job Posting Organization:
The Norwegian Refugee Council (NRC) is an independent humanitarian organization established to assist people forced to flee their homes due to conflict and disaster. With a workforce of approximately 15,000 employees, NRC operates in 40 countries worldwide, providing life-saving assistance and long-term support to millions of individuals each year. The organization is dedicated to upholding the rights of refugees and internally displaced persons, ensuring they receive the necessary aid and protection in times of crisis. NRC's mission is to promote human dignity and empower those affected by displacement through effective and innovative humanitarian responses.

Job Overview:
As the AI Product Manager for the CLEAR Initiative, you will play a pivotal role in shaping the future of AI-enabled humanitarian response. This position involves transforming complex and fragmented crisis data into actionable insights that can significantly enhance humanitarian efforts. The CLEAR Initiative aims to develop an open infrastructure for crisis emergency response, enabling humanitarian teams to act swiftly and effectively. Your responsibilities will include translating the strategic objectives of CLEAR into practical digital products that facilitate real-world crisis response. This role sits at the intersection of artificial intelligence, product development, and humanitarian action, providing a unique opportunity to leverage technology for impactful solutions in the humanitarian sector. You will be responsible for driving product delivery, ensuring that the digital solutions developed are not only technically robust but also genuinely useful for teams on the ground responding to crises.

Duties and Responsibilities:

• Drive product delivery and adoption by coordinating, sequencing, prioritizing, and rolling out multiple products under the CLEAR Initiative.
• Translate the project's vision and objectives into clear product priorities, requirements, and deliverables.
• Create a seamless connection between research and engineering to ensure that emerging research informs technical development and practical humanitarian applications.
• Align internal and external stakeholders around product priorities, timelines, and outcomes to foster collaboration and ensure successful product delivery.
• Manage the operational aspects of product development, identifying dependencies and removing barriers to progress.
• Ensure that the digital solutions developed under CLEAR are technically sound and genuinely beneficial to humanitarian teams in the field.
• Engage in continuous improvement by gathering feedback from users and stakeholders to refine and enhance product offerings.

Required Qualifications:
Candidates must possess 5–7 years of product management experience in technology, data, or digital transformation. A proven track record of successfully launching and scaling complex digital products from concept to implementation is essential. The ability to bridge technical and non-technical teams is crucial, as is the capacity to translate technology into user needs and operational requirements into technical solutions. Familiarity with Agile methodologies, APIs, cloud platforms, and modern software development practices is required. Proficiency in product management frameworks and tools, including user story mapping, prioritization, and OKRs, is necessary. Experience with user research, usability testing, and human-centered design is also important. Strong data literacy, including the ability to define metrics, interpret analytics, and make data-informed decisions, is expected. Candidates should have experience leading multi-stakeholder projects and managing diverse technical and non-technical audiences, as well as proven program/delivery management experience across areas such as adoption, measurement, governance, and partnerships. Experience managing external suppliers, including scope, quality, and handover, is also required. A working knowledge of data science, machine learning, and AI is beneficial, along with an understanding of data ethics, privacy, and responsible AI, particularly when working with vulnerable populations. Experience in humanitarian operations and an understanding of field realities and coordination mechanisms is considered an asset, as is familiarity with open-source licensing and digital public goods.

Educational Background:
A relevant educational background in fields such as computer science, data science, information technology, or a related discipline is required. Advanced degrees or certifications in product management, project management, or humanitarian studies may be advantageous and enhance a candidate's profile.

Experience:
Candidates should have a minimum of 5–7 years of experience in product management, particularly in technology, data, or digital transformation sectors. Experience in launching and scaling complex digital products is crucial, as is a demonstrated ability to manage diverse teams and projects effectively. Familiarity with humanitarian operations and the challenges faced in crisis situations will be beneficial.

Languages:
Proficiency in English is mandatory, as all applications and communications will be conducted in English. Knowledge of additional languages, particularly those relevant to the regions where NRC operates, is considered a valuable asset and may enhance a candidate's suitability for the role.

Additional Notes:
The position is based at the NRC Head Office in Oslo, with the possibility of working from NRC Representation Offices in approved Employer of Record (EoR) countries, provided they are within ±2 hours of Oslo time. The contract is temporary, covering a duration of 2 years, with travel requirements of up to 10%. The salary and benefits are aligned with NRC’s Resident salary scale, specifically at grade 9, and will include accompanying terms and conditions. NRC is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of age, gender, religion, ethnicity, nationality, or physical ability. The organization fosters a culture of innovation and responsibility, encouraging employees to share ideas and take initiative.