ICT Intern

Job Posting Organization:
The organization is focused on providing humanitarian assistance and support in South Sudan, aiming to improve the living conditions of vulnerable populations. It operates in various sectors including education, health, and livelihoods, and is committed to fostering sustainable development and resilience in the communities it serves. The organization has been active in South Sudan since its establishment and employs a diverse team of professionals dedicated to making a positive impact in the region.

Job Overview:
The ICT Intern position is designed for individuals who are currently pursuing or have recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field. The intern will play a crucial role in providing technical support to staff, assisting with the setup and maintenance of IT equipment, and ensuring the smooth operation of the organization's IT infrastructure. This role is an excellent opportunity for individuals looking to gain practical experience in the field of information technology while contributing to the organization's mission of supporting vulnerable communities in South Sudan. The intern will be expected to engage in various tasks that enhance their technical skills and understanding of IT operations within a humanitarian context.

Duties and Responsibilities:

• Provide first-line helpdesk support by troubleshooting hardware, software, and network issues for staff members.
• Assist with the setup, configuration, and deployment of new computers, laptops, printers, and mobile devices to ensure that all staff have the necessary tools to perform their duties effectively.
• Help maintain the Local Area Network (LAN) by monitoring connectivity and troubleshooting basic Wi-Fi problems to ensure reliable internet access for all users.
• Perform routine checks on IT equipment, apply necessary software updates, and assist with data backups and inventory tracking to maintain the integrity and security" style="border-bottom: 1px dotted #007bff !important;">security of the organization's IT assets.
• Create and maintain technical documentation, IT asset logs, and troubleshooting guides to facilitate knowledge sharing and improve the efficiency of IT operations.

Required Qualifications:

• Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Basic understanding of operating systems such as Windows and macOS, as well as familiarity with network protocols and Microsoft 365 applications.
• Excellent problem-solving abilities and strong communication skills to effectively assist staff with their IT needs.
• A customer-service oriented mindset to ensure a positive experience for all users seeking technical support.
• A strong work ethic, eagerness to learn, and the ability to work collaboratively in a team environment while managing multiple tasks efficiently.

Educational Background:
Candidates should be currently enrolled in or have recently graduated from a Bachelor’s degree program in Computer Science, Information Technology, or a related field. This educational background provides the foundational knowledge necessary for understanding IT systems and support processes.

Experience:
While prior work experience is not mandatory for this internship-position" style="border-bottom: 1px dotted #007bff !important;">internship position, any relevant experience in IT support, customer service, or technical troubleshooting will be considered an asset. The organization values a willingness to learn and grow in the field of information technology, making this position suitable for recent graduates or students seeking practical experience.

Languages:
Proficiency in English is mandatory, as it is the primary language of communication within the organization. Knowledge of additional languages spoken in South Sudan may be considered an advantage, enhancing communication with diverse staff and community members.

Additional Notes:
This is an internship position, which may be part-time or full-time depending on the intern's availability and the organization's needs. The duration of the internship is typically defined at the start of the engagement, and the organization may offer stipends or other forms of compensation to support the intern during their time with the team. The position is based in Juba, South Sudan, and may involve working in a dynamic and challenging environment that requires adaptability and resilience.