Service Delivery Lead

Job Posting Organization:
54 reasons is Australia’s leading child rights organization, part of the Save the Children Australia Group and a global movement dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. Established to provide quality services to children and their caregivers across every state and territory, including remote areas and capital cities, the organization employs approximately 600 people and values diversity in race, ethnicity, gender, age, disability, sexuality, cultures, and beliefs. The organization is committed to making a difference in the lives of children and families, particularly those affected by domestic and family violence.

Job Overview:
The Service Delivery Lead plays a crucial role in strengthening program stability, practice quality, and operational consistency across the Refuge and Recovery portfolio. This senior-level position involves leading proactive practice uplift, supporting onboarding and induction processes, coordinating cross-program initiatives, and driving internal projects aimed at enhancing service delivery, compliance, and practice excellence. The Service Delivery Lead will work closely with teams that directly support women and children who have experienced domestic and family violence, ensuring that trauma-informed, child-centered, and safety-driven practices are reinforced. The role requires maintaining high standards of service delivery through a child rights lens, which is essential for creating lasting change for children and families in the community.

Duties and Responsibilities:
The Service Delivery Lead is responsible for providing high-quality induction, supervision, and performance management to both new and existing staff. This includes supporting teams in developing, monitoring, and reviewing practices that strengthen outcomes for service users, particularly children. The role also involves leading collaborative efforts with external services and agencies, building strong and strategic stakeholder relationships across the sector, and driving program development and continuous improvement through data-led decision-making. Additionally, the Service Delivery Lead will identify, manage, and monitor risks related to service delivery, practice quality, staff wellbeing, and Child Safeguarding, ensuring that all practices align with the organization's commitment to child safety and welfare.

Required Qualifications:
Candidates must possess qualifications in Social Work, Human Services, Psychology, or a related field, or have significant relevant experience. Demonstrated experience in leading a team, including professional supervision, is essential. The ideal candidate will have experience working with culturally diverse families and communities, as well as proven experience in complex program management and service delivery. Strong leadership skills are necessary to motivate and guide a high-performing team towards achieving collective goals and positive outcomes for programs and clients.

Educational Background:
A relevant educational background is required, specifically in fields such as Social Work, Human Services, Psychology, or similar disciplines. Candidates with significant experience in lieu of formal qualifications may also be considered, provided they can demonstrate the necessary skills and knowledge required for the role.

Experience:
The position requires extensive experience in supporting women and children, particularly in the context of domestic and family violence. Candidates should have a strong foundation in trauma-informed and child-centered practices, as well as experience in leading teams and managing complex programs. The ability to balance empathy with strong practice expectations is crucial for enabling teams to deliver high-quality, safety-driven programs.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication within the organization and with stakeholders. Additional language skills may be beneficial, particularly in communities with diverse linguistic backgrounds, but are not explicitly required.

Additional Notes:
This is a full-time, maximum term role for 12 months, with a contract duration until 27th August 202

• The position is based in Mount Isa, Queensland, Australia. The organization offers an award rate salary (currently Level 7.1 at $63.13 per hour) along with full salary packaging benefits. Employees in remote locations receive a generous annual remote location allowance in addition to their base salary, and they are entitled to five weeks of annual leave. The organization promotes workplace wellness and provides access to a confidential Employee Wellbeing Program. They also encourage diversity and inclusion within their workforce, reflecting the communities they serve. The application process is designed to be straightforward and accessible for all candidates, and the organization is committed to ensuring a safe working environment for its employees and clients.