Family Support Worker – Wellbeing Program

Job Posting Organization:
54 reasons is Australia’s leading child rights organisation, part of the Save the Children Australia Group and a global movement dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. Established to provide quality services to children and their caregivers, the organization operates across every state and territory, including remote areas and capital cities. With a workforce of approximately 600 employees, 54 reasons emphasizes diversity in race, ethnicity, gender, age, disability, sexuality, cultures, and beliefs, fostering an inclusive environment where all employees can contribute to the mission of supporting vulnerable children and families.

Job Overview:
The Family Support Worker position is part of a newly designed program aimed at supporting Victim-Survivors of Domestic and Family Violence and Sexual Assault. The role is situated within the Wellbeing Team in Doomadgee, where the employee will work collaboratively to create lasting change for children and families affected by these issues. The position requires offering compassionate emotional support, assisting clients in processing complex information during crises, and providing practical assistance that complements specialist services. The Family Support Worker will also facilitate personalized referrals to relevant services and community activities, ensuring clients feel guided and connected throughout their recovery journey. This role is crucial in creating a safe and welcoming environment for individuals seeking support, and it emphasizes the importance of understanding local community networks to enhance service delivery.

Duties and Responsibilities:
The Family Support Worker will be responsible for providing compassionate emotional support through active listening and presence, creating a safe space for individuals during or following specialist intervention. They will assist clients in processing complex or distressing information, helping them feel less overwhelmed. The worker will translate complex processes into clear, manageable steps to make the recovery journey more accessible. Additionally, they will provide practical assistance that complements specialist Domestic and Family Violence (DFV) services, allowing frontline workers to focus on safety. The role includes facilitating warm, personalized referrals to relevant services and community-based activities in the Mount Isa region, ensuring clients feel guided and connected rather than simply redirected. The worker will also engage with local community networks to enhance service delivery and support clients effectively.

Required Qualifications:
Candidates must demonstrate experience working with Aboriginal and Torres Strait Islander communities and families, showcasing an understanding of their unique needs. Experience in case management is essential, along with strong computer literacy skills. A current valid driver’s license is required, and candidates must either possess a Working with Children Check / Blue Card or be able to obtain one prior to commencing employment. The organization values diversity and encourages applicants from various backgrounds to apply, particularly Aboriginal and Torres Strait Islander candidates.

Educational Background:
While specific educational qualifications are not explicitly stated, candidates are expected to have relevant experience and knowledge that aligns with the role's requirements. A background in social work, psychology, or a related field may be beneficial, particularly in understanding the complexities of domestic and family violence and the support needs of affected individuals.

Experience:
The position requires demonstrated experience in working with vulnerable populations, particularly those affected by domestic and family violence and sexual assault. Candidates should have a solid understanding of case management principles and practices, as well as experience in providing emotional support and practical assistance to clients in crisis situations. Familiarity with the local community and its resources is also highly valued, as it enhances the ability to connect clients with appropriate services.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication with clients and colleagues. Additionally, knowledge of Aboriginal and Torres Strait Islander languages may be considered advantageous, as it can facilitate better engagement with the communities served by the organization.

Additional Notes:
This position is a full-time role with a maximum term contract lasting until the end of December 202

• The organization offers an award rate salary (Level 3.1 - $40.49 an hour) along with full salary packaging benefits. Employees in remote locations receive a generous annual remote location allowance in addition to their base salary, and they are entitled to five weeks of annual leave. The organization emphasizes workplace wellness and provides access to a confidential Employee Wellbeing Program. Supportive management practices are in place, including professional supervision training and monthly supervision sessions for non-casual employees. The organization is committed to diversity and inclusion, ensuring that all employees can bring their whole selves to work. Save the Children Australia is a child-safe organization, requiring all employees to undergo a National Police Check and a Working with Children Check, and to adhere to the Child Safeguarding Policy and Code of Conduct.