WFP Business Transformation Officer

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who work tirelessly to ensure effective humanitarian assistance reaches millions of people globally. WFP is committed to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. The organization has received numerous accolades, including the Nobel Peace Prize in 2020, recognizing its efforts in combating hunger and promoting peace.

Job Overview:
The WFP Business Transformation Officer position is crucial for partnering with various business units to understand their operational needs and requests. The role involves transforming these business requirements into effective IT solutions that enhance business satisfaction. The officer will engage in capturing, analyzing, and documenting business requirements through various methods such as diagrams, flowcharts, and user experience designs. This position requires collaboration with senior team members to ensure a shared understanding of business needs and effective implementation of strategies. The officer will also be responsible for maintaining communication with business counterparts, ensuring their requests are addressed, and keeping them informed about ongoing actions. This role is pivotal in ensuring that IT solutions align with business requirements and contribute to the overall efficiency of the organization.

Duties and Responsibilities:
The duties and responsibilities of the WFP Business Transformation Officer include:

• Capturing, analyzing, and documenting business requirements for IT solutions and services in accordance with WFP policies and standards.
• Collaborating with senior team members to communicate business requirements effectively to counterparts.
• Baselining and tracking business requirements through implementation to manage change efficiently.
• Testing and analyzing IT solutions to ensure they meet business requirements for quality and accuracy.
• Maintaining contact with business counterparts to facilitate the flow of requests into IT and keep them updated on actions taken.
• Keeping the service catalog of IT solutions current, including those that are retired or in the pipeline.
• Reviewing IT service levels against SLAs and alerting service managers of any discrepancies.
• Assisting project managers in managing estimates, business cases, planning, risk identification, and issue management for effective IT solution delivery.
• Adhering to processes and procedures for Business Relationship Management, Business Analysis, and IT Project Management to ensure compliance and consistency.

Required Qualifications:
The required qualifications for the WFP Business Transformation Officer position include:

• An advanced university degree in Computer Science, Engineering, or a related field, or a first university degree with additional years of relevant work experience or training.
• Proven experience in user support activities that result in timely and high-quality service delivery to the user community.
• Experience in modeling data and information flows to document key decisions and results.
• Strong analytical and problem-solving skills, with the ability to work collaboratively in a team environment.
• Excellent communication skills, both written and verbal, to effectively convey complex information to diverse audiences.

Educational Background:
Candidates must possess an advanced university degree in Computer Science, Engineering, or a related field. Alternatively, a first university degree combined with additional years of relevant work experience or training may be acceptable. This educational background is essential to ensure that the candidate has the necessary technical knowledge and skills to perform the duties of the position effectively.

Experience:
The position requires candidates to have relevant experience in user support activities, demonstrating the ability to deliver high-quality services to the user community in a timely manner. Experience in modeling data and information flows is also desirable, as it helps in documenting key decisions and results that inform business strategies and IT solutions.

Languages:
Fluency in English (level C) is mandatory for this position. Additionally, proficiency in the local language of the duty station, if different, is also required. This linguistic capability is essential for effective communication with stakeholders and ensuring that business needs are accurately understood and addressed.

Additional Notes:
This position is based in Monrovia, Liberia, and reports directly to the director" style="border-bottom: 1px dotted #007bff !important;">Country Director. The role is full-time, and WFP offers an attractive compensation package, which includes various benefits and opportunities for personal and professional development. The organization is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. Candidates are reminded that all applications must be submitted exclusively through WFP's online recruiting system, and only shortlisted candidates will be contacted for the next stages of the recruitment process.