ServiceNow Developer (Automated Test Framework Development)

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international organization established to support the development of market economies and promote private and entrepreneurial initiatives in countries across Europe, Asia, and beyond. Founded in 1991, the EBRD operates in over 30 countries, employing a diverse workforce that reflects a broad range of backgrounds and experiences. The bank's mission is to foster the transition to open market-oriented economies and to promote sustainable development through investments and partnerships. The EBRD is committed to inclusiveness, innovation, trust, and responsibility, which are integral to its operations and culture.

Job Overview:
The ServiceNow Developer position focuses on the Automated Test Framework (ATF) Development, playing a crucial role in the enterprise IT transformation at EBRD. This role requires a hands-on approach, where the developer will not only build test cases but also engage deeply in the development lifecycle. The successful candidate will be responsible for creating and maintaining ATF suites across key ServiceNow modules, ensuring that the platform is enhanced and optimized for performance. The role demands a technically proficient quality engineer who is detail-oriented and passionate about automation and quality assurance. The developer will collaborate closely with senior engineers and stakeholders to deliver impactful solutions in a fast-paced enterprise environment, contributing to the overall success of IT operations.

Duties and Responsibilities:
The duties and responsibilities of the ServiceNow Developer include: developing and maintaining robust ATF test cases for ITSM, ITOM, SPM, and custom applications; writing scripts in JavaScript and Glide APIs to support testing and feature development; collaborating with platform engineers to ensure comprehensive test coverage for new functionalities and hotfixes; contributing to enhancements across various modules, including workflows, UI policies, business rules, and catalogue items; supporting platform upgrades and release validations through both automated and manual testing; building dashboards and reports using Performance Analytics; assisting in the configuration of ITSM and ITOM modules; supporting the population of CMDB and CI data hygiene; contributing to the development of standard reports and dashboards; diagnosing and resolving user issues related to ServiceNow modules; preparing and updating documentation; and following platform governance guidelines to ensure compliance with EBRD policies and best practices.

Required Qualifications:
Candidates must possess previous hands-on experience developing in ServiceNow, with a strong knowledge of the ATF framework, test case design, and regression testing strategies. Solid scripting and debugging skills are essential, along with experience working in ITIL-aligned environments. A proactive mindset focused on quality, automation, and continuous improvement is highly desirable. Familiarity with ITOM capabilities and the ability to follow guidelines while collaborating with senior team members to support module enhancements are also required. Strong analytical and problem-solving skills are necessary to identify and resolve system issues effectively.

Educational Background:
A degree level education or equivalent professional experience is required for this position. Candidates should have experience assisting in the configuration of ITSM modules such as Incident, Problem, Change, and Request Management. Familiarity with ITIL processes and principles, particularly in incident, problem, and change management workflows, is also important. Knowledge of ServiceNow reporting tools and basic scripting concepts in ServiceNow is beneficial, as is effective communication skills to assist IT teams with queries and provide first-line platform support. Preferred certifications include ServiceNow Certified System Administrator (CSA) and ITIL Foundation Certification.

Experience:
The position requires candidates to have a solid level of experience in developing and maintaining ServiceNow applications, particularly in the context of automated testing and quality assurance. Previous experience in ITIL-aligned environments is essential, as is familiarity with the configuration of ITSM and ITOM modules. Candidates should have a proven track record of supporting day-to-day platform operations and contributing to enhancements and updates in a collaborative team environment.

Languages:
While the job does not specify mandatory languages, proficiency in English is essential due to the international nature of the organization and the need to communicate effectively with diverse teams. Additional languages may be considered an asset, particularly those relevant to the regions in which EBRD operates.

Additional Notes:
This position is a fixed-term contract lasting for 3 years. The EBRD promotes a hybrid and flexible working culture, encouraging collaboration in person at least three days a week. The organization values employee wellbeing and offers a comprehensive suite of competitive benefits. The EBRD is committed to diversity and inclusion, encouraging applications from qualified candidates regardless of their background.