Fundraising Operations Senior Business Analyst

Job Posting Organization:
The World Wildlife Fund (WWF) is a leading global conservation organization founded in 1961, dedicated to preserving the world's biological diversity and reducing the most pressing threats to the diversity of life on Earth. With a mission to conserve nature and reduce the most pressing threats to the diversity of life on Earth, WWF operates in over 100 countries and has more than 5 million supporters worldwide. The organization focuses on various environmental issues, including climate change, wildlife conservation, and sustainable development, employing a diverse team of experts and advocates to drive impactful change.

Job Overview:
The Fundraising Operations Senior Business Analyst is a crucial position within the WWF, responsible for maintaining the integrity of the organization's CRM database and leading the implementation of automated data processing solutions. This role requires a deep understanding of business processes and the ability to identify opportunities for improvement. The analyst will work closely with various stakeholders to ensure that revenue processing and gift administration goals are met. The position emphasizes the importance of crafting and maintaining business process documents that are essential for change management and training of end-users. The analyst will also be involved in researching industry trends and best practices to continuously improve operations and enhance the effectiveness of fundraising efforts.

Duties and Responsibilities:
The key responsibilities of the Fundraising Operations Senior Business Analyst include overseeing all automated data processing related to Fundraising Operations, designing and managing file imports and layouts using BrightVine Data Loader, SAS, and BBCRM technology. The analyst will collaborate with stakeholders to gather and document business requirements, develop innovative solutions to address business challenges, and drive the end-to-end lifecycle for special projects, software upgrades, and implementations. This includes planning, execution, monitoring, and control to ensure timely delivery of high-quality solutions. The analyst will also identify and mitigate risks that may impact project success, lead meetings and workshops to communicate changes, create and maintain business process documents, and proactively identify opportunities for continuous improvement and automation.

Required Qualifications:
Candidates must possess a Bachelor’s degree and have at least 6 years of experience as a Business Analyst or in a similar role, preferably within the non-profit sector. Experience with CRM databases and high-volume data processing is essential, with a strong preference for candidates familiar with BBCRM and BrightVine Data Loader. Proficiency in Microsoft Power Platform, Power Apps, and Power Automate is also strongly desired. The ideal candidate will have strong problem-solving abilities, outstanding organizational and project management skills, and excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.

Educational Background:
A Bachelor’s degree is required for this position, ideally in a field related to business analysis, data management, or a similar discipline. The educational background should provide a solid foundation in analytical thinking, problem-solving, and understanding of business processes, particularly in the context of fundraising and non-profit operations.

Experience:
The position requires a minimum of 6 years of relevant experience as a Business Analyst or in a similar role. Candidates should have a proven track record of working with CRM systems, managing data processing, and implementing solutions that enhance operational efficiency. Experience in the non-profit sector is highly preferred, as it provides valuable insights into the unique challenges and opportunities within fundraising operations.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for effective communication within the organization and with stakeholders. Additional language skills may be beneficial but are not explicitly required.

Additional Notes:
This position is classified as exempt under the Fair Labor Standards Act (FLSA) and is preferred to be hybrid in Washington DC, although remote work options are available. Applicants must be legally authorized to work in the United States, and the position is not eligible for employment visa sponsorship. Relocation assistance is not provided. The World Wildlife Fund promotes equal employment opportunities for all qualified individuals, ensuring a diverse and inclusive workplace.