Medical Assistant

Job Posting Organization:
The International Organization for Migration (IOM) was established in 1951 and is a Related Organization of the United Nations. It is the leading UN agency in the field of migration, working closely with governmental, intergovernmental, and non-governmental partners. IOM's mission is to promote humane and orderly migration for the benefit of all, saving lives and protecting people on the move. The organization drives solutions to displacement and facilitates pathways for regular migration while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive, and supportive workplace where all employees can thrive professionally and feel valued. The organization operates in numerous countries worldwide, focusing on various aspects of migration and humanitarian assistance.

Job Overview:
The Medical Assistant position at IOM involves working under the supervision of the Migration Health Officer and the Senior Medical Assistant at the Migration Health Assessment Centre (MHAC) in Lagos, Nigeria. The successful candidate will be responsible for providing essential information related to health assessment programs and other IOM services to migrants. The role requires flexibility as the Medical Assistant may be assigned to either the reception and data processing unit or the call centre. The position is crucial in ensuring that migrants receive timely and accurate information regarding their health assessments, and it involves various administrative and data processing tasks to support the overall health assessment process.

Duties and Responsibilities:
The Medical Assistant will have a range of duties, including but not limited to:

• Providing information to migrants regarding health assessments via phone and email.
• Registering migrants in the IOM database, scheduling and confirming medical appointments, and communicating messages for medical staff and beneficiaries.
• Preparing master lists of migrants scheduled for health assessments and submitting them to relevant service providers.
• Maintaining daily statistics related to health assessments and updating records.
• Contributing to customer satisfaction evaluation management.
• Performing data processing activities, including explaining the registration process to applicants, checking identities, entering biodata, taking photos, and printing necessary documents.
• Receiving completed medical examination forms and updating the database.
• Preparing and packaging medical files during mobile health assessment missions.
• Transmitting completed medical forms and documents to partners, ensuring correct addresses and tracking numbers. 1
• Filing incoming and outgoing correspondence and IOM documents. 1
• Checking and photocopying bank deposit slips and submitting them to the Administrative/Finance Assistant. 1
• Performing other duties as assigned.

Required Qualifications:
Candidates must possess a University Degree in Computer Science, Information Technology/Management, Statistics, Social Sciences, Business Administration, or a related field with at least two years of relevant working experience. Alternatively, a Secondary School Diploma with at least four years of relevant working experience is acceptable. A certificate in IT/Data entry is considered an advantage. Candidates should have experience in computer data entry, elaboration, and data analysis, preferably in a medical setting. Knowledge of medical terminology and previous secretarial or archival experience is also advantageous. High computer literacy in Windows and MS Office is mandatory, and knowledge of web page design or data analysis is a plus. Excellent communication and interpersonal skills are essential, along with the ability to work with minimal supervision and manage time effectively.

Educational Background:
The educational background required for this position includes a University Degree in relevant fields such as Computer Science, Information Technology/Management, Statistics, Social Sciences, Business Administration, or a related area. Alternatively, candidates with a Secondary School Diploma and significant relevant experience will also be considered. A certificate in IT or data entry is an added advantage, and candidates must have graduated from accredited universities recognized by the UNESCO World Higher Education Database.

Experience:
The position requires candidates to have at least two years of relevant working experience if they hold a University Degree, or four years of relevant experience if they have a Secondary School Diploma. Experience in computer data entry, data analysis, or working in a call centre, especially in a medical institution, is preferred. Previous experience with NGOs or international organizations is also beneficial. Candidates should demonstrate high computer literacy and familiarity with Microsoft Office applications, particularly Excel, Word, PowerPoint, Publisher, and SharePoint.

Languages:
All IOM staff members are required to be fluent in one of the IOM's official languages, which include English, French, and Spanish. For this position, proficiency in the required language(s) will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
The job posting does not specify a deadline for applications, but it emphasizes that late applications will not be accepted and only shortlisted candidates will be contacted. The selection process may be used to staff similar positions in various duty stations, and recommended candidates will remain eligible for appointment in a similar position for a period of 24 months. Appointment is subject to certification of medical fitness, accreditation, residency or visa requirements, and security" style="border-bottom: 1px dotted #007bff !important;">security clearances. IOM has a zero-tolerance policy regarding conduct incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, and discrimination. IOM does not charge any fees at any stage of the recruitment process.