Head of Support

Job Posting Organization:
The Norwegian Refugee Council (NRC) is an independent humanitarian organization established to assist people forced to flee their homes due to conflict and disaster. With a workforce of approximately 15,000 employees, NRC operates in 40 countries worldwide, providing life-saving and long-term assistance to millions of people each year. The organization is dedicated to protecting the rights of displaced individuals and advocating for increased humanitarian funding and engagement to generate structural changes in protection and assistance. NRC is committed to safety, well-being, and fostering a positive working culture that values empowerment, support, and a sense of belonging among its employees.

Job Overview:
The Head of Support for Haiti will play a crucial role in ensuring that all support functions within the organization are delivering high-quality and efficient program implementation. This position is integral to the organizational structure and the implementation of NRC's Support Systems and Procedures. The Head of Support will be responsible for overseeing the performance management of directly reporting staff, ensuring alignment with the country strategy and priorities, and supporting staff in achieving their goals. The role also involves workforce planning, recruitment, staff induction, and development, ensuring Duty of Care for staff. The Head of Support will bolster the support unit, which includes Finance, Logistics, Human Resources, ICT, Risk, and Compliance, and will develop relevant training programs to meet NRC's standards. Additionally, this position will facilitate strategic input from support functions into the development of the Country Strategy and Plan of Action, fostering collaborative relationships between support and program teams across all offices, and ensuring timely and accurate financial reporting to the Regional Team.

Duties and Responsibilities:

• Line management responsibilities for directly reporting staff, including performance management processes and goal setting aligned with country strategy.
• Responsible for workforce planning, recruitment, staff induction, and development, ensuring Duty of Care for staff.
• Bolster the support unit (Finance, Logistics, HR, ICT, Risk, and Compliance) and develop training programs for newly appointed support staff.
• Facilitate strategic input from support functions into the Country Strategy and Plan of Action.
• Create collaborative working relationships between support and program teams, ensuring respectful communication and timely responses.
• Collaborate with the director" style="border-bottom: 1px dotted #007bff !important;">Country Director and Finance Manager to ensure accurate financial reporting to the Regional Team.
• Ensure the strategic involvement of support functions in the development of the NRC Haiti Country Strategy and annual Plan of Action.

Required Qualifications:

• Minimum of 4 years’ experience in a senior management position within a humanitarian or recovery context.
• Experience working in complex and volatile environments.
• Proven expertise in resource allocation and cost management.
• Documented results related to the responsibilities of the position.
• Strong leadership skills and self-awareness regarding personal leadership profile.
• Fluency in English and French, both written and verbal.
• Knowledge of the context in Haiti is essential.

Educational Background:
A relevant degree in management, humanitarian studies, or a related field is preferred. Additional certifications in project management or humanitarian response may be advantageous.

Experience:
Candidates should possess a minimum of 4 years of experience in a senior management role within a humanitarian or recovery context. Experience in start-up and emergency response situations is highly desirable, along with a solid understanding of logistics, procurement, HR, and finance routines in a humanitarian context.

Languages:
Fluency in English and French is mandatory, both written and verbal. Knowledge of additional languages relevant to the region would be considered an asset.

Additional Notes:
The duty station for this position is Port-au-Prince, Haiti. The contract is a fixed national contract signed with ECSI or an international contract for 12 months, renewable subject to funding and performance. The role requires travel to areas of intervention, estimated at 30%. The salary and benefits are based on grade 11 of NRC’s salary scale, with accompanying terms and conditions. NRC is an equal opportunities employer committed to diversity and inclusion, and encourages applications from all qualified candidates.